Capital One Auto Finance Very difficult to deal with Plano Texas

You stated the Capital One agreed to defer the June payment and you missed July but then thought the next payment you scheduled (for the end of august) would cover the august payment? That makes no sense. If you missed the July payment, why on earth would you think the next payment you made would be for August. Also, one of the terms of the deferred payment would be that July's payment would have to be made on time (I know this because I deferred a payment with Capital One last year).

Homeowner's insurance deductible $500, car insurance TWO deducible $500 - EACH so at that count $1500 out of pocket, then car repair not covered by the damage $900 TWO cars. So I say shut the hell up and post something other than pompous judgments. My credit was perfect up until a few months ago and you have NOTHING to say otherwise. Oh and BTW posters shouldn't have to explain every single- sorted- detail of their lives just to appease someone that doesn't understand

I am on my second auto loan with Cap One because I love walking into a dealership with one of Cap One's blank checks. I have been with them for 4 years. Never a problem. NEVER.

However, and I do realize that life happens, the common thread to the above 3 posts is "we were late on payments." That in itself is an admission that you have failed to fulfill a contractual obligation. Cap One cannot make an exception for EVERY sob story.

The OP went through a couple job lossess. Her hubby got a job in another state. The new employer obviously didn't pay for 1) travel expenses to/from interviews, and 2) relocation expenses. They were already in a precarious financil position, coming out of 2 job losses. THEY made their situation WORSE by absorbing the costs associated with relocation. SHE put HERSELF in the position of having to negotiate with Cap One. How is that Cap One's fault?

Another poster went through a natural disaster and fell behind. Where was his/her (homeowners) insurance company through all of this? It should've helped with repair and emergency living expenses so that bills could still be paid.

I am not passing judgement, but people have a tendency to blame others for their own failures.

Unless I am missing something, I don't think any of these reports are ripoffs.

We also had Capital One. My hubby lost his job and we got behind by 2 payments. We talked to them and tried to work out arrangemnts for the payments. They refused to deal with us so we told them to come get the truck. The repo guy was a nice man who told us all our options with the truck. He was nicer then the reps at Capital One!

Well 2 days after they got the truck, we got a letter just like this other poster. It said that if we wanted to continue our loan and retrieve the truck, all we had to do is call and pay the amount shown. Well in the amount it say $0! Well, my husband called them and told them to return the truck! It said we owed nothing to get it back and we would continue the loan! The rep got mad and said it was a misprint. My hubby asked her why did they send us 2 seperate letters with the same amount then and we had the letters to prove it! The woman hung up on him. Do they have to go by the paperwork they send us? I am just wondering?

Finally!!! Someone in my shoes. They just called all the time all day even after I made a payment from their automated system. I started to think it wasn't really Cap One calling but a scam of people trying to get your banking info. The whole thing is ridiculous. The worst part is when the lack of information. They want everything from you but give nothing in return. I have talked to three (out of 8 total) co-workers who all have similar REALLY bad experiences with Cap One. The calling thing is new my loan is almost 5 years old and the calls started 2 years ago. I was told that my loan has no grace period and they will start calling immediately. Well I suggest your company processes my checks quicker. On average it takes over 3 weeks from the time I mail my check to the time it clears my account!!?? Everytime this happens I call and demand they drop late fees and look at the date the check was written and the date on the post mark. The other option is to make a payment over the phone and get charged $8. My question?if they process you're mailed in check payment by ACH with no charge how do they justify charging $8 for the same service over the phone? More money in their pocket.

I have to say to all the people that are sitting on their soap boxes telling this woman to pay her bills and shut up....
I hope you have unlimited income until the day you die.
You children are all born perfect and free of diseases.
I hope you NEVER fall on hard times.
You NEVER have unexpected medical bills.
You NEVER have a storm hit your house and cause catastrophic damage.
You NEVER have to pay funeral costs for a family member.
You NEVER become disabled and can never work again.
I hope you can look yourself in the mirror and say I am immune and these things will never happen. If you say you can?. you are a LIAR!!!!!

Yes a car loan or a loan is a significant obligation and I'm sure no one intends to default on loans but s**t happens to good people it happens to everybody. I know I'm in the same boat. I had a loan with Cap One Auto for 4 almost 5 years perfect credit and on-time repayment on the loan. Until one night in August 2006 when severe storms and tornadoes rolled through town. The neighborhood looked like a war zone. We had to pay, pay, and pay to get everything fixed. The next week the car started having problems, new breaks and tires $900 later, the rest was thankfully covered under warranty. I knew we were going to fall behind so I called before that happened and made a temporary payment arrangement, so I thought. I thought I had a verbal agreement with them. I anticipated it will take a few months to recuperate, I said by October the latest I will be back on track with payments. I held up my end of the agreement and mailed a payment every week and called to make sure this was still "OK" with them. Well I tried to call it is next to impossible to ever reach anyone at Cap One. They defaulted on the agreement by coming out and taking the car with out notice. They didn't even attempt to lie about sending a notice. Don't give me the crap about "They aren't responsible for the mail" Their bills have no problem getting to my house or the guy with the tow truck. Then treating me like a dirt bag to boot after almost 5 years of on-time payments. They have every right to "uphold their contracts" but if they ever expect people to do business with them in the future this kind of business tactic is reprehensible. They have a "reinstatement department" I was told these were the people I had to deal with to get my vehicle back. Cap One authorized my car transferred to a auction lot 300 miles away only 3 days after it was repossessed. I paid all their fees in 6 days - I was told I had 21 days to bring the account current. Now I'm starting to think this was just a dirty trick to get me to pay so they would have less to make up at auction and I am never going to get my car back. Actually looking at my notes each time I called I was told something different.

So to all you PERFECT people that never make mistakes and are I guess independently wealthy... Maybe you should find something better to do with your vast wisdom (oh BTW you all said basically the same thing so way to go originality!!!) than come on these chat rooms and bash people that are having extremely hard times. People get screwed by big business everyday and just needed to vent. And one last thought?. If you work for Capital One maybe you should stop sticking up for your company so blatantly its a little obvious cuz they will screw you too eventually.

Finally!!! Someone in my shoes. They just called all the time all day even after I made a payment from their automated system. I started to think it wasn't really Cap One calling but a scam of people trying to get your banking info. The whole thing is ridiculous. The worst part is when the lack of information. They want everything from you but give nothing in return. I have talked to three (out of 8 total) co-workers who all have similar REALLY bad experiences with Cap One. The calling thing is new my loan is almost 5 years old and the calls started 2 years ago. I was told that my loan has no grace period and they will start calling immediately. Well I suggest your company processes my checks quicker. On average it takes over 3 weeks from the time I mail my check to the time it clears my account!!?? Everytime this happens I call and demand they drop late fees and look at the date the check was written and the date on the post mark. The other option is to make a payment over the phone and get charged $8. My question?if they process you're mailed in check payment by ACH with no charge how do they justify charging $8 for the same service over the phone? More money in their pocket.

I have to say to all the people that are sitting on their soap boxes telling this woman to pay her bills and shut up....
I hope you have unlimited income until the day you die.
You children are all born perfect and free of diseases.
I hope you NEVER fall on hard times.
You NEVER have unexpected medical bills.
You NEVER have a storm hit your house and cause catastrophic damage.
You NEVER have to pay funeral costs for a family member.
You NEVER become disabled and can never work again.
I hope you can look yourself in the mirror and say I am immune and these things will never happen. If you say you can?. you are a LIAR!!!!!

Yes a car loan or a loan is a significant obligation and I'm sure no one intends to default on loans but s**t happens to good people it happens to everybody. I know I'm in the same boat. I had a loan with Cap One Auto for 4 almost 5 years perfect credit and on-time repayment on the loan. Until one night in August 2006 when severe storms and tornadoes rolled through town. The neighborhood looked like a war zone. We had to pay, pay, and pay to get everything fixed. The next week the car started having problems, new breaks and tires $900 later, the rest was thankfully covered under warranty. I knew we were going to fall behind so I called before that happened and made a temporary payment arrangement, so I thought. I thought I had a verbal agreement with them. I anticipated it will take a few months to recuperate, I said by October the latest I will be back on track with payments. I held up my end of the agreement and mailed a payment every week and called to make sure this was still "OK" with them. Well I tried to call it is next to impossible to ever reach anyone at Cap One. They defaulted on the agreement by coming out and taking the car with out notice. They didn't even attempt to lie about sending a notice. Don't give me the crap about "They aren't responsible for the mail" Their bills have no problem getting to my house or the guy with the tow truck. Then treating me like a dirt bag to boot after almost 5 years of on-time payments. They have every right to "uphold their contracts" but if they ever expect people to do business with them in the future this kind of business tactic is reprehensible. They have a "reinstatement department" I was told these were the people I had to deal with to get my vehicle back. Cap One authorized my car transferred to a auction lot 300 miles away only 3 days after it was repossessed. I paid all their fees in 6 days - I was told I had 21 days to bring the account current. Now I'm starting to think this was just a dirty trick to get me to pay so they would have less to make up at auction and I am never going to get my car back. Actually looking at my notes each time I called I was told something different.

So to all you PERFECT people that never make mistakes and are I guess independently wealthy... Maybe you should find something better to do with your vast wisdom (oh BTW you all said basically the same thing so way to go originality!!!) than come on these chat rooms and bash people that are having extremely hard times. People get screwed by big business everyday and just needed to vent. And one last thought?. If you work for Capital One maybe you should stop sticking up for your company so blatantly its a little obvious cuz they will screw you too eventually.

Finally!!! Someone in my shoes. They just called all the time all day even after I made a payment from their automated system. I started to think it wasn't really Cap One calling but a scam of people trying to get your banking info. The whole thing is ridiculous. The worst part is when the lack of information. They want everything from you but give nothing in return. I have talked to three (out of 8 total) co-workers who all have similar REALLY bad experiences with Cap One. The calling thing is new my loan is almost 5 years old and the calls started 2 years ago. I was told that my loan has no grace period and they will start calling immediately. Well I suggest your company processes my checks quicker. On average it takes over 3 weeks from the time I mail my check to the time it clears my account!!?? Everytime this happens I call and demand they drop late fees and look at the date the check was written and the date on the post mark. The other option is to make a payment over the phone and get charged $8. My question?if they process you're mailed in check payment by ACH with no charge how do they justify charging $8 for the same service over the phone? More money in their pocket.

I have to say to all the people that are sitting on their soap boxes telling this woman to pay her bills and shut up....
I hope you have unlimited income until the day you die.
You children are all born perfect and free of diseases.
I hope you NEVER fall on hard times.
You NEVER have unexpected medical bills.
You NEVER have a storm hit your house and cause catastrophic damage.
You NEVER have to pay funeral costs for a family member.
You NEVER become disabled and can never work again.
I hope you can look yourself in the mirror and say I am immune and these things will never happen. If you say you can?. you are a LIAR!!!!!

Yes a car loan or a loan is a significant obligation and I'm sure no one intends to default on loans but s**t happens to good people it happens to everybody. I know I'm in the same boat. I had a loan with Cap One Auto for 4 almost 5 years perfect credit and on-time repayment on the loan. Until one night in August 2006 when severe storms and tornadoes rolled through town. The neighborhood looked like a war zone. We had to pay, pay, and pay to get everything fixed. The next week the car started having problems, new breaks and tires $900 later, the rest was thankfully covered under warranty. I knew we were going to fall behind so I called before that happened and made a temporary payment arrangement, so I thought. I thought I had a verbal agreement with them. I anticipated it will take a few months to recuperate, I said by October the latest I will be back on track with payments. I held up my end of the agreement and mailed a payment every week and called to make sure this was still "OK" with them. Well I tried to call it is next to impossible to ever reach anyone at Cap One. They defaulted on the agreement by coming out and taking the car with out notice. They didn't even attempt to lie about sending a notice. Don't give me the crap about "They aren't responsible for the mail" Their bills have no problem getting to my house or the guy with the tow truck. Then treating me like a dirt bag to boot after almost 5 years of on-time payments. They have every right to "uphold their contracts" but if they ever expect people to do business with them in the future this kind of business tactic is reprehensible. They have a "reinstatement department" I was told these were the people I had to deal with to get my vehicle back. Cap One authorized my car transferred to a auction lot 300 miles away only 3 days after it was repossessed. I paid all their fees in 6 days - I was told I had 21 days to bring the account current. Now I'm starting to think this was just a dirty trick to get me to pay so they would have less to make up at auction and I am never going to get my car back. Actually looking at my notes each time I called I was told something different.

So to all you PERFECT people that never make mistakes and are I guess independently wealthy... Maybe you should find something better to do with your vast wisdom (oh BTW you all said basically the same thing so way to go originality!!!) than come on these chat rooms and bash people that are having extremely hard times. People get screwed by big business everyday and just needed to vent. And one last thought?. If you work for Capital One maybe you should stop sticking up for your company so blatantly its a little obvious cuz they will screw you too eventually.