Choice Home Warranty They denied our claim for 2 new water heaters after they said they would pay 100 percent. Louisville, Kentucky,

We needed to replace our water heaters. They were leaking. We didn't have hot water.

We contacted Choice Home Warranty. They gave us permission to call our own plumbers to fix this. They couldn't find anyone. We contacted Home Depot to set up an appointment. They sent us a technician from Maeser Co.The technician came out to install the water heaters. He was here from 12:00 to .6:00. His pay was $165.00 per hour. This information was included in our claim report. Our bill came to $5,908.80.

Now,Choice Home Warranty has denied our claim. They say that it wasn't authorized.

They told us to find our own plumbers. They also told us they would pay 100 percent,except for a $65.00 service charge.