Cinergy Health Refussed Refund After Stating it Had Been Approved Plantation Florida

Cinergy Health provides a 10-day grace period once a policy has been issued. On the 10th day I spoke with a costumer services agent who said that I could either mail in my cancellation notice with it postmarked 3/20/09 or I could FAX it in. I chose to FAX it in. On 3/13/09 I called to confirm that they had received my FAX and that everything was in order. I was told by Kim, the agent on the call, that I had not signed the FAX. She stepped away to check what needed to be done. When she came back she stated that they would accept the FAX as-is. I specifically asked whether they would still like a signed copy but she said it was not necessary. She also stated that I would be receiving a refund back into my debit account for the $388.00 within 2-3 business days.

Today, 3/30/09, I called to check why the refund had not been posted to my account and was told a completely different story. First I had not cancelled in time to receive a refund because they show the cancellation as of 3/11/09 and that the person I spoke to on 3/13/09 would never have told me I should expect a refund because it was against company policy. I explained that I was specifically told that I would receive a refund and that it would be credited to my debit account. I was told that this was not possible and that she was only doing research and was not telling me I was clearly due the refund. Obviously they are telling me I'm a liar or an idiot by stating that I misunderstood the person I spoke with. If I hadn't specifically asked and confirmed what I understood to be confirmation that the refund would be in my account within a few days I might have allowed for this confusion, but this is clearly not the case. Please be aware that Cinergy Health will tell you one thing and do another when it comes coverage and refunds. They are very good a changing their story to suit their needs.

Gary c
Elk Grove, California
U.S.A.