Report: #1465148

Complaint Review: Consumers Energy - Cadillac Michigan

  • Submitted:
  • Updated:
  • Reported By: MeriAlice — Manton Michigan United States
  • Consumers Energy No address showen Cadillac, Michigan United States

Consumers Energy Prepaid Appliance Service Repair from Consumers Energy Cadillac Michigan

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On 10/19/2018 Called Consumers Energy to report our Furnace was acting up.I pay $20.24 per month for repair plan through Consumers Energy.Was told we were a pryority due to what was going on with  furnace was told repair man could come as late as 12:00 midnight.But no one called or came.Called again at 1:00 pm on 10/20/2018 was told if i did not get a call by 2:00 pm to call back so at 2:00 called back to tell them no one called from repair service at at 1:00pm furnace quit working no heat.Was told that if I did not get a call by 3:00 pm to call back so at 3:00 pm called back had no one call or show up.Then Consumers Energy told me that the person said they did not service our area and because the repair case was open they could not help for 24 more hours then they would rescedual an appointment.I am Disabled have MS sitting here with no heat and no promiss that anyone will help after paying my monthly payment for service repair.They have my bill as Meri R. T. they shortened my name to Meri for bill 

This report was posted on Ripoff Report on 10/20/2018 06:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/consumers-energy/cadillac-michigan-49601/consumers-energy-prepaid-appliance-service-repair-from-consumers-energy-cadillac-michigan-1465148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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