Report: #1379301

Complaint Review: Derma Genetix

  • Submitted: Thu, June 15, 2017
  • Updated: Thu, June 15, 2017
  • Reported By: Strategygrl425 — Everett Washington USA
  • Derma Genetix

    , FL

Derma Genetix Definitely NOT free!! St Petersburg Florida

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I was on a website and saw the advertising for a free trial & clicked on it. Stated that this was Joanna Gaines new venture, I love her so decided to go for it. Website said only $2.95 for shipping, but I was charged $4.95. Right after submitting the order I immediately received a text say to follow a link set to complete the order(?) I replied to the text asking if it was a scam. After doing some digging in the internet I found that this was an autoship program, not what I wanted to do at all. After I received the product I called to cancel, but was told I would need to send the product back and would be charged a $12 inspection fee. I requested to speak with a supervisor and was transferred. He advised he would waive the charge, but I still would need to return the product, he said "it's not free" I have been given an RMA number to return at my expense and he assured me I would receive a confirmation email of our conversation, which I have not received . I will update after my return is complete , this is it free and the advertising is very misleading... lesson learned.

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