Evans Glass Dishonest, unorganized and a waste of my time Oregon City Oregon

While reading the reports filed with Ripoff Reports, I found the procedures explained eerily familiar.

I spent about two weeks of my time dealing with Evan's Glass after filling out an inquiry card at show where they had a booth. They did just what was reported.

The first guy who came out gave me whole show. Evan's glass history, how great their products are, the stats and everything that goes along with a sales pitch. When he was finished, I gave him the okay to measure my windows to give me a quote. His quote was much higher than what I anticipated it to be. About $5k higher. My father is in the window business and has been for 25 years. So I know what windows go for.

When I told the salesman that it was too much, he called his supervisor to get "approval" for a lower price (a discount). When that price was still too high, they had another option for me. The stated they could get me a better deal by having one of their commercial salesman come out. Apparently the commercial side can get better pricing (so they claim). He also had me fill out a credit application and told me that it was really insignificant since no one gets turned down for credit. He explained to me that if someone defaults on their window payments, they can essentially have a lien on them and recoup their losses.

The first salesman took up about 3 hours of my evening from the moment I got home from work, until it was time to go to bed.

I agreed to let the second salesman come out as the prospect of having all new windows installed in my 75 year old house (with original wood windows) was overriding my good judgement. The second guy was very personable, a nice guy. He did almost exactly what the first one did without the sales pitch. He went around, measured all the windows (found out the first guy missed one) and sat down to crunch numbers.

He came back with a lower figure. Not a completely satisfying one, but one I thought I could work with. He scheduled to have a third guy come out to measure my windows. This again took up my entire evening. No dinner, no anything. Straight home from work, deal with a salesman, time to go to bed. (Keep in mind, each salesman that came out labeled each of my windows with big white stickers indicating what type of window and giving it a number to correspond with the ordering).
This was another fun experience.

The window measurer guy was very unprofessional. He cancelled his first appointment the day of claiming he was out of town. Then, when he called to re-schedule, he called me at 5pm and asked if he could come over within the hour. I had other appointment and that wouldn't work. I told him I wouldn't be home until probalby 8pm to which he replied "oh, I don't work THAT late". I didn't expect him to.

So he called again about 5 days later and wanted to come out that day. I was away from home and although it was again inconvenient for me to turn around and go back to the house to meet him, I agreed, just to get it over with.

When he arrived he would barely speak to me let alone look me in the eye. He gave me the creeps and I still had to let him in my house to measure my windows (3rd time). He was in and out in about a half hour.

After some time passed, maybe roughly a week, I got a call from another guy from California who identified himself as someone who worked in their credit department. He told me that I was not approved for the entire 8k in windows but that they could install a couple windows. I told him it was all or nothing and then explained to him the sales pitch I got on day #1. I told him that I was told there was not going to be any problem with financing and it was pretty much a done deal. He told me that isn't the way it works. Obviously.

After trying one more time, he called me again to try to strike a deal to do just a couple of windows now and when those were paid off do a couple more. He told me they would freeze the price they quoted me and honor it through to the end of the job. Again, I told him all or nothning.

He gave me another option and told me they were looking into another lender but hadn't finished negotiations with them. He said it woudl be about 10 days and if I wanted to wait, he would see if he could finance me through them once a relationship had been established.
That has been probably close to a month ago and still have not heard anything from them.

Now I am stuck with no new windows and my old windows have two great big sitckers on them that are now discoloring and look horrible. No Evans Glass to be heard from.

Now don't you think if this is an upstanding business, someone would be calling to find out what is going on?
Apparently they don't care if they figure out they can't rip you off. I am probably a name with a black line through it to them at this point.

My recommendation to anyone would be to stay completely away from Evans Glass. You might get lucky and have a good experience. But I am not sure I would take that risk if I had it to do over again. It was a very frustrating experience and complete and total waste of a lot of my time.

Angie
Molalla, Oregon
U.S.A.