Complaint Review: From you flowers - Internet
- From you flowers Internet USA
- Phone: 8008388858
- Web: www.fromyouflowers.com
- Category: Florists
From you flowers Www.fromyouflowers.com Horrible experience complete failure to deliver on guarantee. Internet
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This company is an absolute nightmare to deal with. When you are ordering flowers for an occasion such as a wedding or funeral the date and time of delivery are important.
I ordered an arrangement for a funeral on 1/8. I specified that delivery be 1/10 before 12:00pm. I paid extra for guaranteed delivery and expedited service. At 10:45am I received an e-mail from them stating that they were unable to fulfill the order. With just over an hour until scheduled delivery I was left no options for replacement. When I contacted customer service the best they could offer was a free arrangement at a later date and a $20 gift card. This is completely unacceptable when you pay extra for guaranteed delivery. In the end I ended up spending triple my budget to bribe the local florist to drop what she was doing to arrange something for me, so that I could uphold my commitment to take care of the flowers for my grieving family.
The only thing I will give them credit for is that they are lightning fast at deleting Facebook comments and blocking twitter handles of angry customers. The business model of getting people's business 1 time, screwing it up, then trying to do damage control isn't sustainable. I look forward to the demise of this screwball company.
This report was posted on Ripoff Report on 01/11/2015 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/from-you-flowers/internet/from-you-flowers-wwwfromyouflowerscom-horrible-experience-complete-failure-to-deliver-o-1200900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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