From You Flowers DO NOT use From You Flowers Old Saybrook Connecticut

 Ordered flowers from From You Flowers on Monday January 6th. They were supposed to be delivered by 5PM EST on Tuesday.  On Tuesday at 7PM when the flowers were still not delivered I contacted From You Flowers and their response was: "Its out of our hands" and they blamed UPS.  UPS shipping still showed it was ontime even though it was after 7PM at night.  No flowers on Tuesday.

On Wednesday UPS updated their shipping information and listed it as an "exception" due to weather.  I called From you Flowers again trying to get an update since UPS would not tell me anything.  UPS told me that I would have to contact the sender.  From you Flowers still responded with: "Its out of our hands".  No one with the From you Flowers team would assist.  I knew since these flowers were sitting on a frozen UPS truck for three days they would not be presentable.  I wanted this order cancelled and a new batch sent.  They refused and offered me a $10 gift certificate with them since the order was doomed to fail.

Flowers finally arrived on Thursday afternoon.  Totally frozen, wilted, dead and broken.  Horrible.  From You Flowers refused to help me cancel this order even though UPS told me they could cancel and not have it delivered but it would have to come from the original sender.

Here is an image of the flowers as they were delivered.  Great job From You Flowers.  Your support staff failed miserably and was no help at all.

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