From You Flowers Ordered a gift basket for a wedding anniversary gift and paid the additional fee for same day delivery. 3 days later received a phone call that it wasn't delivered, the florist couldn't fill the order in time. I was offered the $3.50 (same day fee) refund Flowers, gift, baskets, from, you, basket, same, day, delivery. Old Saybrook Nationwide

Ordered a gift basket for a wedding anniversary gift and paid the additional fee for same day delivery. 3 days later received a phone call that it wasn't delivered, the florist couldn't fill the order in time. I was offered the $3.50 (same day fee) refunded and a small upgrade for the inconvenience. I accepted that and was assured it was going to be delivered that day. 2 days after that it still wasn't delivered!

When I called and spoke with a representative she starts out with "before you start yelling at me the basket it on the truck now! it's not the florists fault they couldn't fill the order." When I said I couldn't care less about the florist she says "OH GOD!" that was the point I asked for a supervisor. Kevin S. gets on the phone and initially offered me a 30% discount and a $20.00 gift card. I told him it should be refunded its 5 days late and was promised a delivery day twice, the basket they sent was NOT what I ordered and it looked thrown together like they were rushing to get it out. (I had my brother send me a picture) Then he offered me a $50.00 gift card.

Realizing I wasn't going to receive a refund I accepted the $50.00 gift card. The following day I receive an email with the git card for...you guessed it, $20.00. I called back and once finally connected to Kevin again he lies and says he never offered me the $50.00 it was for $20.00. I asked him if the calls are recorded, and he said he doesn't have access to the tapes to confirm what I'm saying. Not only do they not deliver on time, the baskets are horribly put together and the customer support is HORRIBLE.