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Report: #472660

Complaint Review: Garmin - Kansas City Kansas

  • Submitted:
  • Updated:
  • Reported By: Haines City Florida
  • Author Confirmed What's this?
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  • Garmin Kansas City, Kansas U.S.A.

Garmin Horrible wait time for customer support Kansas City Kansas

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We bought our Garmin 255W GPS today. We took it out of the box and a part was/is misssing. So we called to get it replaced and have been on hold for over 40 minutes so far. I hung up and called the corp office only to get very rude operator who refused to ring me to someone else that can answer our questions and get us the missing part. She transfered me back to the hunt group loop where I have been sitting for another 35 minutes. If this is any indication how our new GPS is going to work we are going to take it back and get a refund. There has to be a better GPS out there. Also when I reqistered my product the wedsite showed us we were intitled to a free download to update our GPS maps. There is no UBS cable in the box either and it costs more money according to the website but the sales person told us it was included in the first purchase.

Shipaddict
Haines City, Florida
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 01:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/garmin/kansas-city-kansas/garmin-horrible-wait-time-for-customer-support-kansas-city-kansas-472660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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