Complaint Review: GLOBAL CASH CARD - Internet
I have been issued a pay card by my employer via Global Cash Card and had my paycheck deposited there since October of 2013. Until March of 2014 I had no problems with the card. Each pay period I would take all my pay out of the card and if I had left a small amount for gas, etc., whatever transaction was done, it would show on the statement. All started in March of 2014 - I had 3 pays between March 7th and April 4th and the statement shows each pay deposited but does not show any transactions whatsoever for this entire period, even though I have taken my pay out of the card on each pay during March 7th and April 4th. On April 4th, the statement shows that I have taken over 3,000 Dollars out of an ATM and at a physical bank – so, basically, I did not eat or pay anything during the entire month of March, did not take my 3 pays at all, then in one day I took out, according to the statement, over 3,000(?) That’s according to the statement; in reality, I would take each pay out as it came – every two weeks. So, I got paid 1,100 (just about) and took the pay as it came, yet managed to withdraw over 4,000 in one day, according to the card statement.
At this point, the statement shows negative balance, and as the time goes by, on the 10th of April I am taking another 2,000+ out of the card from the bank teller, at the bank, at 9:15PM - the bank, of course, closes at 5PM (Friday at 7PM), and of course, my negative balance grows by that amount. Then there are a couple more transactions supposedly at that same bank, one for over 1,000 withdraw and another for over 2,000 withdraw - both are done on the same day, at the same bank window, while my debit card is supposedly already in the negative, as per the statement. Makes one wonder how in the world was I able to take all that money while running a negative balance on my debit card? What kind of bank would allow that to happen? Of course, I do not know anything about this going on.
On the 18th of April, I am to get paid and that's when I learn my pay card has been blocked due to over a 7,000 negative balance on it, and the paycheck deposited by my employer is taken by Global Cash Card as a "payment" towards that 7,000+ I supposedly generated via 3 previous payroll deposits. So, in the essence, I got 3 pays from March 7th to April 4th in the amount of a bit over 3,100 Dollars, yet, according to the Global Cash statement, was able to withdraw nearly more than twice of my 3 pays. How does that happen??? I have been on the phone with the bank since 4 days - since April 18th, went through a number of wait periods and hang ups, still waiting for the "Supervisor" to call me - that's what the lady on the phone told me - "the supervisor has to analyze the account so she will call me back.." - I am still waiting, I have two very small kinds (2 years and another one that is just 4 months old), and a wife that stays home, I got paid, but have no money, and no one at Global Cash Card can explain any of this to me. The company simply has taken my paycheck and run with it as of now.
At this point, it is 10:30PM (April 21) and I am still waiting for that supervisor to call me, as it was promised to me last week and today, some 4 hours ago. I will be contacting all appropriate authorities about this company. I have changed my direct deposit information, but there are millions of people who might have the same service, and worse, the same problems I am having right now. Someone needs to take a good look at this bank and its practices. Employment companies who are using this particular bank for their payroll services should also be held liable for their employees not getting paid, if those companies have not done a proper vetting as to who/what should be running their payroll services. For employers it might be about cost cuts and efficiency, but for us - employees, it is all about getting paid for work done and getting paid on time - not having a bank literally running a fraudulent business while you wonder how you will pay your bills and feed your kids in the meantime.
This report was posted on Ripoff Report on 04/21/2014 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/global-cash-card/internet/global-cash-card-global-cash-card-is-stilling-my-paycheck-internet-1140597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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