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Report: #1232414

Complaint Review: Global Cash Card - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Brian — Denver Colorado USA
  • Author Not Confirmed What's this?
  • Why?
  • Global Cash Card Nationwide USA

Global Cash Card Refused to refund money after identity theft Irvine California

*General Comment: Similar Issues With Global Cash Card

*UPDATE Employee: Response

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 $240 was stolen from my account using an illegal card reader at an ATM. I filed a dispute with Global Cash and they told me it would take 45 to 90 days to investigate, even though FDIC Electronic Transfers Act states that they must refund my money provisionally within ten days. The company outright refused. Bear in mind I had already contacted Denver Police and reported the stolen money to them. I got a letter in the mail from GCC stating that there was NO ERROR and that my money would not be credited. I sent a letter to GCC as well as an email requesting documentation of their investigation but they're claiming to have not received my letter and they state an email is insufficient correspondence. They have absolutely NO idea what customer service is and if you're trying to get ahold of them via telephone you can expect forty five minute hold times. The phone operators and rude and lack ANY compassion. I filed a dispute with FDIC and the OCC and I'm hoping they can help expedite this process and punish GCC.

This report was posted on Ripoff Report on 05/30/2015 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/global-cash-card/nationwide/global-cash-card-refused-to-refund-money-after-identity-theft-irvine-california-1232414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 General Comment

Similar Issues With Global Cash Card

AUTHOR: NeilW - (USA)

POSTED: Tuesday, April 05, 2016

I have had similar problems with Global. They do not follow regulation E of the Federal Banking Regulations. They do not know how to investigate a dispute. I have filed complaints with the OCC but they do nothing but repeat to me what Global tells them. Now, Global gets there cards issued by U.S. Bank, and Global is an authorized representative of U.S. Bank. Try filing complaints against U.S. Bank.

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#1 UPDATE Employee

Response

AUTHOR: Eric - (USA)

POSTED: Monday, August 24, 2015

I am an employee of Global Cash Card and authorized to reply on their behalf.  We apologize for any incovenience you experienced.  We are unable to locate your account by the information provided, however if you believe that you have additional information which could help us investigate the claim, please contact customer service at 866-395-9200 and choose 701 to speak to disputes.

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