Global Cash Card Refused to refund money after identity theft Irvine California

 $240 was stolen from my account using an illegal card reader at an ATM. I filed a dispute with Global Cash and they told me it would take 45 to 90 days to investigate, even though FDIC Electronic Transfers Act states that they must refund my money provisionally within ten days. The company outright refused. Bear in mind I had already contacted Denver Police and reported the stolen money to them. I got a letter in the mail from GCC stating that there was NO ERROR and that my money would not be credited. I sent a letter to GCC as well as an email requesting documentation of their investigation but they're claiming to have not received my letter and they state an email is insufficient correspondence. They have absolutely NO idea what customer service is and if you're trying to get ahold of them via telephone you can expect forty five minute hold times. The phone operators and rude and lack ANY compassion. I filed a dispute with FDIC and the OCC and I'm hoping they can help expedite this process and punish GCC.