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Report: #700439

Complaint Review: Highbeam Research - Internet

  • Submitted:
  • Updated:
  • Reported By: Sally — Lusk Wyoming United States of America
  • Author Not Confirmed What's this?
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  • Highbeam Research Internet United States of America

Highbeam Research Unscrupulous Auto-renewal practice Internet

*Author of original report: Refund given

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My credit card was charged for another year of HighBeam Research access that I don't want and am not being allowed a refund because I agreed to the "terms and conditions" when I subscribed a year ago.   

I feel it is unreasonable to expect a person to remember a year after initially subscribing that this practice exists and to not give prior notice that the renewal would be occurring.....but then, of course, that must be how they make most of their money---otherwise, why would they feel it necessary to engage in such an unscrupulous practice.    

I will be reporting them to my state's consumer protection agency and to the Better Business Bureau but am doubtful it will do me any good.  Unfortunately I don't think my state has a law against automatic renewal.  I am sick-- it feels like it is $299.95 "down the drain".   I've seen class action suit mentioned in other posts.  I am interested in participating. 

This report was posted on Ripoff Report on 02/27/2011 02:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/highbeam-research/internet/highbeam-research-unscrupulous-auto-renewal-practice-internet-700439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Refund given

AUTHOR: smyer - (United States of America)

POSTED: Friday, March 04, 2011

I was given a refund via my credit card upon my phone request (email request had been unsuccessful). 

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