House of Brides Dress Delay and horrible people Orland Park Illinois

This is a horrible place. Paid for a super rush and was told it would be 4-6 weeks. After calling constantly and then denying they said 4-6 weeks, the dress came in barely two weeks before the wedding. Christine was horrible. She was totally fake and said they were very strict with the time allowed with showing and trying on dresses. Managers were awful as well. When we picked up the dress it was huge, of course they wanted extra money for alterations. When I stated how I was very upset with how long it took for the dress to come in, Christine denied she ever told me 4-6 weeks. When I told her I’d be back to talk about this and that I wouldn’t add stress to my daughters experience, she kept going and also got loud. I told her to stop several times, and she would not be quiet. They lie, their unprofessional, and they rip you off. It’s a shame they ruin the brides experience and make things miserable. They would not give me a refund for the super rush and when we went for alterations the dress was ripped. We were only a week and a half away from the wedding so we had to get alterations there, at an additional cost of course. The seamstress reinforced the ripped sleeves but we knew it would rip again before the reception was over, and it did. The dress didn’t fit correctly, the alterations were shoddy, and the whole experience stressed out my daughter. The employees and managers are rude and useless and try to rush you through the process. I would encourage everyone to stay away from them for their wedding or anything else.