House of Brides, Debbie, manager Blaming bride for late arrival of bridesmaids dresses Schaumburg Illinois

To make a long story a bit shorter, my daughter's wedding was ruined by the House of Brides store in Schaumburg, Illinois because the 5 bridesmaids dresses arrived too late to use.  The House of Brides claims that it was my daughter's fault because she told them there were 6 bridesmaids, so they said their manufacturer was waiting for measurements of a non-existent person. The House of Brides consultant knew there were always only 5, and submitted the order in a very timely manner. But the House of Brides refused to refund any portion of the cost when they came in late and my daughter is doing the honorable thing and paying each of her friends for the cost. The House of Brides even refused to steam the dresses.  I will steam them myself before we donate them.  The bridesmaids will wear any black dress out of their closet rather than the blue ones we had ordered.  A sad thing, indeed for my daughter, who is on active duty and a Major in the United States Air Force, who is put in harms way to protect the nasty rude people at House of Brides.

Although there is nothing else we can do since they won't give us copies of the paperwork to prove that they are wrong, (they said they shredded them) I post this here in hopes that other brides will not have their weddings ruined.  Please check out Yelp and the Better Business Bureau to see the complaints against this company, something we should have done!