JPay has inmate blocked JPay has him blocked from everything and refuses to correct the issue or even return any phone calls about the matter. Internet

In the state of Indiana, you are required to send money to an inmate via this service rendered by JPay, which is a total online service. Several months ago, when someone in our family went to send our inmate money, the online service stated that he was blocked and no money could be sent. So, a series of calls was placed in an attempt to get this resolved. After many calls and many varying answers, someone finally directed us to the Financial Care department. We all called this number many times over the course of many days and to no avail...no one ever answered the phone or returned our calls. We finally gave up and sent the money via money gram, which is a major inconvenience, but thankfully it did work. Now, when another relative attempted to just set up an account to send him messages, he is blocked from that, too! More phone calls have been placed and still the barrage of varying answers, some of which make absolutely no sense. There is no one else to talk to; no additional place to go. We have called the prision and they have no idea what the issue is for they have not placed any holds or blocks on the account. This is just rediculous! And it seems there is no way to rectify the situation either. I will be pursuing this as far as I can go and this is just the beginning.