Report: #1217921

Complaint Review: Just Brakes - dallas Texas

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  • Reported By: Bill R — Dallas Texas USA
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  • Just Brakes 4329 Lemmon ave. dallas, Texas USA

Just Brakes RLipped me off and corporate will not talk to me dallas Texas

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On Feb. 14/15  I called Just Brakes and asked if they seviced BMW's and was told yes, BMW,  Mercedes and even had a Mazarati in last week so I thought they coud do a brake job. I had had a brake light coming on and off for 4 days, Mad an appt. for 2:30 and went in and told them all about my car and nt to have a coffee whoile it was repaired. About 2 !/2 hours later i got a call and was told they had good news and weird news, my brake pads were fine had 3/4th's of the pad left so their must be a kink in the wireing somewhere but i need to return to the shop which i did. When i got there they said my controll arms needed to be replaced at a cost of $1,153.18 so i said ok you know waht your doing.   Thant was on a Saturday on Mondayi called where i had just had some body work done the week prior due to an accident and Just Brakes thought my brake light was cause because of that.  I took it in on Tuesday and was told that they needed to have a wireing specialist come in on Wednsday to bring it back then which I did, with in 2 hours they called me and said it was just my brake pads it was the sensor touching the inner pad and not the outer pad and they texted me pictures and pictures of 3 Lug nuts that had been put back in at an angle stripping them.  I went back to Just Brakes and showed them pics that were sthey replaced the pads and i left ent to me and they siad they don't know how they could have missed that.  They put new brakes on which i should have w=questioned but thougt they knew what they were doing, $680.34 for that.  I left but returned complining about the noise that the brakes were making i had no brake noise before the new brakes were installed. I ws told that was normal to give it a week or 2 to seed.???  over the next couple of days the noise got worse and i called and complained and went back and went for a drive and the guy said to give it a while longer, over the next couple of days i called every other just brakes i could find and told them I had my brakes replaced somewhere else and wa s that noise normal and was told by all of them no it was not normal. So i called and said i was going to bring it back in and an hour later got a call from them and said I must have gotten a bad set of pads.  I went back and they replaced the pads but must have just replaced the front brakes  i left and got 3 blocks and a brake light came on and when I made a turn I lost all brakes and almost hit a truck parked beside the street, i returned and they took it back in and did something becouse the brake light was off but the brakes were soft, i left and made the same turn and the brakes went out again. I made it back and they put it up on the rack and said it could be alot of things to leave it over night and they would work on it tomorrow, I refued. I thought at this point they would do something to my car to cover their Butt's ....I returned early the next morning after talking to the dealership that said that indecator light ment their was air in the line, i also was on the phone with Just Brakes Corporate office in the parking lot when the guy came out and I told him i was on the phone with corporate and He replied the'll just call me.  I ent in and told him about air in the lines and he said it was not possible they bleed the lines and i stood there while they put it on diagnostics to test to see what it was and it showed their was air in the lines, the were going to bleed the brakes as i waited I stood there then i was told they need to order new brakes, the pads they put on were the wrong pads.....they were not even touching the rotors.   When they replaced them everything seemed to be ok but the trouble just started. I contacted corporate again and was told i would be contacted, after calling seveal times i was called  at 9:17 am on a sunday and missed the call returned the calll at 11:28 am and got a Mr.Samir Omar, asked if he wanted the long version or the short version and was told the long version, i started out by saying that my brakes failed twice  and then he asked if he could call me back in 20 minuets, a week went by before he returned the calls I had made to him an the call came in around 7:30 am and i told him the story and he said i could not have gotten bad pads and the wrong pads being put on was irrisponsible and to meet him at the Just Brakes location at 6:30 am on Thursday, when i got the at 6:3 he was already talking to all the employees and he said something about taking customers on a test drive after the repairs and i said i had gone on mutiple test drives with 2 different employees and they said the noise was normal and i pointed out the fact he had said i was not normal and then he asked me to step out in the service bay area and told me not to ringer point his employees???  i was there to tell my story so they could her it from the customer but i was asked if i was going to remove my complaint with the BBB and i sad no and was aked to leave, I called corporate again to complain about that and nothing.  I called Mr. Omar to get his fax number so I could fax information about repairs i had recived the week prior to going to just brakes that showed i did not need  and he asked agin when i was going to remove the BBB complaint I told him when something was done to rectify the issue and i was told he would not talk to me until i removed any negative complaints, BBB complaints can not be removed but a statement as to what was done to settle it can be but they are not willing to Do anything.  I've left several messages for a Mr. Tom Balask a VP with Just Brakes and still have not heard back from him either they refuse to do anything to correct a very major mistake on their part, one is the fact that I could have been KILLED or KILLED someone when my brakes failed twice, the only thing at this point i can do is dispute the charges aith all the documentation I have and when the $1,783.52 is removed from their account that might get their attention because nothing else seems to matter to them but Dollars.  MR. Balask, Mr. Omar do something.,

This report was posted on Ripoff Report on 03/24/2015 03:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/dallas-texas-75219/just-brakes-rlipped-me-off-and-corporate-will-not-talk-to-me-dallas-texas-1217921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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