Complaint Review: Just Brakes - Internet
Just Brakes Charged for work that they didn't complete and then covered it up. Left me in a dangerous situation Internet
*Author of original report: Update
*Consumer Comment: It does look like they ddin't do the job you paid them to...
*General Comment: This...
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In the past, I have always had great service from Just Brakes. They have always honored my warranties and have even worked double time to make sure other warranties that they had nothing to do with were honored by other businesses. The store managers never treated me like a 'stupid woman' before and they always acknowledged that for a non mechanic, I knew my way around my own van and kept up with the maintenance. They always showed me what the issue was.
Recently, the store I have always used, in Chandler, was put under new management and this team does not do that. I took my van in because the battery cable was wearing out and shorting out while driving. The cable was very short and barely reached the battery post, so all the moving around was causing wear on the cable where the connector attached. I asked them to replace the cable. Cutting it would not do as it was already barely long enough to reach. I also had some other maintenance done, including an alignment, which they charged me for, even though I have a life time, and yes, I have the receipt for when I purchased the lifetime last year but they tell me it isn't in the system so I have to pay for it again. When I picked up the van, all seemed well. Nothing was shorting out anymore. The battery cable was covered with a shiny new plastic cover, so I did not know that under it was the same cable I came in with, wrapped up with electrical tape or something and then covered. Several days ago, I was driving home from work when my van stalled right in the middle of a busy intersection, black smoke was coming out of the engine. I couldn't even get the hood open because the release handle came right off in my hand, It had been broken and then just set back on Fortunately, several people stopped to help and we got me off the road and with pliers, was finally able to get the hood open.
The damage was clear, the shorts in the original cable got so hot, it burned up the tape and cover that they had put on the cable, burned a hole through the top of the battery and burned the handle for the battery also. Once we got the charred stuff off, it was pretty obvious that the original cable was still there, even though I paid to have it replaced. The cable runs under the battery platform, so that has to be removed in order to replace the cable. They are the old original bolts, so they are dirty and a bit rusted and clearly haven't been removed since it rolled of the assembly line. I apparently paid $60 bucks plus labor for tape...heck, I could have done that myself, but even I am smart enough to know that will not resolve a shorting issue.
I have been told several times that someone would be in touch with me but that has never happened, so I have been without transportation for a week now.
This report was posted on Ripoff Report on 08/16/2014 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/internet/just-brakes-charged-for-work-that-they-didnt-complete-and-then-covered-it-up-left-me-in-1170153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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