Kohl's PRODUCT MISSING SCREWS, USER MANUAL, REMOTE CONTROL..NO RESOLUTION Internet

I ordered a space heater. I received a box missing screws to assemble the heater,, the user manual and the remote. They kept me on the phone for an hour and did not resolve the issue. They said they had to get with the manufacturer to see about the missing parts.  The heater I purchased is out of stock. It seems it will never be back in stock.  
 I was told to take the giant paper weight to the store and wait for them to investigate. I asked them to send me the next heater up from the one I ordered at the same price, ship it overnight and let's call it a day.  Again, I was told that I would have to wait until they conducted their investigation.

What I requested is regularly done by companies who care to make their customer whole.  I know this because I have worked for companies where the satisfaction of the customer comes first.  

 I did not purchase the product from the manufacturer.  I purchased it from KOHL's.  Kohl's should get my issue resolved in a way that does not cause me any more money and wastes as little of my time as possible.

Kohl's has a problem with their vendor and THEY should wait for a resolution from them.  

 The reps I spoke to will not give me their full names nor will they give me a manager's name..  Both are  shady actions of companies who want to deny or call into question what a customer says transpired and with whom.

"Debbie?" "Debbie who?" " We have quite a few Debbies...        See how that goes?

My post about this issue on their Facebook site has been hidden by Kohl's to "secure the nature of my order number" .  MY ORDER NUMBER WASN'T ON THE POST.  I wonder how many posts they hide with flim flammy excuses such as that one.  

 I asked for a call back from a manager yesterday.  I did not receive a call.  I called Kohl's back and while the young  lady was very pleasant,.  She could not help me in any way..   I have yet to receive a call from ANYONE at Kohls.

I was told before my first call began that I had been chosen to participate in a survey. All I should do is wait after the call and I would be connected.  After my negative experience, I was not connected to a survey at all.  Isn't that something?

BUYER BEWARE...