Legion Global Motorsports Spoiled a little boy's Christmas!!! Joliet Illinois

Well, it's almost October. I only ever got just over $130 as a refund. I never got the whole agreed upon amount. They just never felt it was important enough to refund the money for a quad that was NEVER shipped.

I called there AGAIN on Saturday. I spoke to John (a VERY heplful guy) who said that Saturday is Jay's day off. I left a message but even John said that he never returns calls. John also proceeded to say that he couldn't understand why this is taking so long and that it only takes a second to refund when the customer paid via credit card. I just called there (not two minutes ago) and some guy said Jay is taking care of orders (yeah right) and took a message. I highly doubt that Jay will be returning my call anytime soon.

My advice to Joe the "manager" or Gary the "owner"...fire Jay, take care of the upset customers and try to save what is left of your business.

You STOLE $458.95 from me and my son. That makes you THEIVES. That makes you CROOKS. That makes you BAD BUSINESSMEN.

Een Jow is not adressing the problem!! He goes on to blame DHL....but yet fails to mention it is OUT OF STOCK!!! SO they prepay for postage and give the customer a tracking number is what it sounds like to me!! How did you pay? If it was a check, or automatic withdrawl from your checking and it has NOT been over 60 days...

GO TO YOUR BANK And let them know that FRAUDULENT debits have been made from your account!! Tell them what is going on and bring in ALL PROOF including emails and dates/times you have called!! Look on here for how to get a bank to credit your account when FRAUDULENT activity has taken place like I suspect this is especially if they are what Joe calls "a new company"........but 10+ complaints with the BBB the hardest place to actually have a complaint go through!!

I would contact your bank or credit card company if it is before 60 days they should be able to help you out!!
GOOD LUCK!!!

"Isn't taking someone's money, without giving them the item (s) it is for, a form of THEFT?"

Have you tried calling the police out there and filing a report? I don't know if they can but it would probably get you farther than here. You can also file a complaint with the Attorney General where they do business as well as post a complaint on consumeraffairs.

"Isn't taking someone's money, without giving them the item (s) it is for, a form of THEFT?"

Have you tried calling the police out there and filing a report? I don't know if they can but it would probably get you farther than here. You can also file a complaint with the Attorney General where they do business as well as post a complaint on consumeraffairs.

"Isn't taking someone's money, without giving them the item (s) it is for, a form of THEFT?"

Have you tried calling the police out there and filing a report? I don't know if they can but it would probably get you farther than here. You can also file a complaint with the Attorney General where they do business as well as post a complaint on consumeraffairs.

"Isn't taking someone's money, without giving them the item (s) it is for, a form of THEFT?"

Have you tried calling the police out there and filing a report? I don't know if they can but it would probably get you farther than here. You can also file a complaint with the Attorney General where they do business as well as post a complaint on consumeraffairs.

Well, after emailing a bunch of times I got a response! On 1/23/07 @ 2:27pm I got an email saying that my refund would be taken care of that day. On 1/27...still NOTHING. I asked for someone to leave a message two weeks ago for Gary, the owner, and not surprisingly...he did not call. No one wants to speak with me. No one wants to take care of this. Isn't taking someone's money, without giving them the item (s) it is for, a form of THEFT? If anyone at all has any ideas on how to get my money from this company, please let me know. I have been trying since 12/22 (36 days) and they have had my money since 12/6 (52 days). Does it really take more than a day to issue a refund? I really wonder why they are holding my money hostage.

Well...it has been a very long time since this company assured me I would be getting my refund (since 12/22). I have NEVER heard from this company and the last time I called Jay wouldn't even speak with me. We paid a total of $458.95 for a machine that was NEVER shipped. We then had to take money out of our "bill money" to replace this gift with others for my son's Christmas. Now, because of that...I don't have the books I need for my classes. I want to know how long it takes to credit a refund to anyone's account. Hell, I should charge interest since they are making the interest off the money of MINE that they are holding. This company has NO CUSTOMER SERVICE whatsoever or they would have called me to tell me that I would not be receiving the quad in time for Christmas and would be trying to resolve this ASAP. THAT, my friends, is what customer service is. And one other thought...a company should strive to have a 0% customer dissatisfaction rate!!!!! Even .003% is too much as far as any credible business owner is concerned. My husband would be out of business if even one of his customers was unhappy...CUSTOMER WORD-OF-MOUTH IS THE VERY BEST ADVERTISING or the very worst. How about Legion Global give me a call (you have my number...invoice #2391) and get this resolved. I will let all the other consumers on here know how this pans out!

Well...it has been a very long time since this company assured me I would be getting my refund (since 12/22). I have NEVER heard from this company and the last time I called Jay wouldn't even speak with me. We paid a total of $458.95 for a machine that was NEVER shipped. We then had to take money out of our "bill money" to replace this gift with others for my son's Christmas. Now, because of that...I don't have the books I need for my classes. I want to know how long it takes to credit a refund to anyone's account. Hell, I should charge interest since they are making the interest off the money of MINE that they are holding. This company has NO CUSTOMER SERVICE whatsoever or they would have called me to tell me that I would not be receiving the quad in time for Christmas and would be trying to resolve this ASAP. THAT, my friends, is what customer service is. And one other thought...a company should strive to have a 0% customer dissatisfaction rate!!!!! Even .003% is too much as far as any credible business owner is concerned. My husband would be out of business if even one of his customers was unhappy...CUSTOMER WORD-OF-MOUTH IS THE VERY BEST ADVERTISING or the very worst. How about Legion Global give me a call (you have my number...invoice #2391) and get this resolved. I will let all the other consumers on here know how this pans out!

Well...it has been a very long time since this company assured me I would be getting my refund (since 12/22). I have NEVER heard from this company and the last time I called Jay wouldn't even speak with me. We paid a total of $458.95 for a machine that was NEVER shipped. We then had to take money out of our "bill money" to replace this gift with others for my son's Christmas. Now, because of that...I don't have the books I need for my classes. I want to know how long it takes to credit a refund to anyone's account. Hell, I should charge interest since they are making the interest off the money of MINE that they are holding. This company has NO CUSTOMER SERVICE whatsoever or they would have called me to tell me that I would not be receiving the quad in time for Christmas and would be trying to resolve this ASAP. THAT, my friends, is what customer service is. And one other thought...a company should strive to have a 0% customer dissatisfaction rate!!!!! Even .003% is too much as far as any credible business owner is concerned. My husband would be out of business if even one of his customers was unhappy...CUSTOMER WORD-OF-MOUTH IS THE VERY BEST ADVERTISING or the very worst. How about Legion Global give me a call (you have my number...invoice #2391) and get this resolved. I will let all the other consumers on here know how this pans out!

Well...it has been a very long time since this company assured me I would be getting my refund (since 12/22). I have NEVER heard from this company and the last time I called Jay wouldn't even speak with me. We paid a total of $458.95 for a machine that was NEVER shipped. We then had to take money out of our "bill money" to replace this gift with others for my son's Christmas. Now, because of that...I don't have the books I need for my classes. I want to know how long it takes to credit a refund to anyone's account. Hell, I should charge interest since they are making the interest off the money of MINE that they are holding. This company has NO CUSTOMER SERVICE whatsoever or they would have called me to tell me that I would not be receiving the quad in time for Christmas and would be trying to resolve this ASAP. THAT, my friends, is what customer service is. And one other thought...a company should strive to have a 0% customer dissatisfaction rate!!!!! Even .003% is too much as far as any credible business owner is concerned. My husband would be out of business if even one of his customers was unhappy...CUSTOMER WORD-OF-MOUTH IS THE VERY BEST ADVERTISING or the very worst. How about Legion Global give me a call (you have my number...invoice #2391) and get this resolved. I will let all the other consumers on here know how this pans out!

Yes, we give every single customer attention! All you need to do is call us and speak with us over the phone!

99% of the companies out there will not even answer their phone! Call us any day, we are open 7 days out of 7. You can't miss us and we are not trying to hide anything from you. We love when customers come to visit us.

As for DHL labels and DHL issues, that is not our problem. Many of their pieces will sit on a trailer until it is full to get everything scanned at these bigger warehouses. Please contact us directly if you have any questions on anything.

We are selling over 10,000 units per year and if there were 30 complaints posted (there are not) we would have what you call an excellent customer rating since that is a .003 percent complaint ratio which is less than half a percent. Please keep that in mind.

Thanks,
Joe

All customers that did not receive their atv for the Christmas delivery, are getting reimbursed for either: A - the express shipping, or B - the refund for the unit. How can we sell 10,000 units a year and not refund customers money? Please think about that for a moment.

When you have over 10,000 atv's sold, and say there were 30 complaints! which there are not, the percentage would be .003 percent which is less than half a percent of customers that cannot be satisfied. That is with any company.

Sorry for confusion, but please keep that in mind. If there is a problem it will get taken care of. Legion Global has grown so quickly, so fast and that is why around the Christmas time, we were overwhelmed with calls and it takes us a little while to get back with the customers.

Thanks,
Joe

All customers that did not receive their atv for the Christmas delivery, are getting reimbursed for either: A - the express shipping, or B - the refund for the unit. How can we sell 10,000 units a year and not refund customers money? Please think about that for a moment.

When you have over 10,000 atv's sold, and say there were 30 complaints! which there are not, the percentage would be .003 percent which is less than half a percent of customers that cannot be satisfied. That is with any company.

Sorry for confusion, but please keep that in mind. If there is a problem it will get taken care of. Legion Global has grown so quickly, so fast and that is why around the Christmas time, we were overwhelmed with calls and it takes us a little while to get back with the customers.

Thanks,
Joe

All customers that did not receive their atv for the Christmas delivery, are getting reimbursed for either: A - the express shipping, or B - the refund for the unit. How can we sell 10,000 units a year and not refund customers money? Please think about that for a moment.

When you have over 10,000 atv's sold, and say there were 30 complaints! which there are not, the percentage would be .003 percent which is less than half a percent of customers that cannot be satisfied. That is with any company.

Sorry for confusion, but please keep that in mind. If there is a problem it will get taken care of. Legion Global has grown so quickly, so fast and that is why around the Christmas time, we were overwhelmed with calls and it takes us a little while to get back with the customers.

Thanks,
Joe

I guess since they are such a "big" company they respond to these complaints with generic "cut-and-paste" responses...if you look at their other responses to other complaints it the exact same one.

I did check the company out with the BBB (of which they are under many different listings depending on how you type their company's name in) and in November when I checked they were fine. It wasn't up until the recent months that their rating went to unsatisfactory (under each and every listing). Maybe they just had a bad stretch of the machines being unavailable or maybe they need to hire other staff that will give out the correct information but in any case, all I want is the refund they keep promising. Not such a big deal right? I mean, if you pay for something and don't receive it because of a mistake made by the seller, don't you think that a refund would be made quickly to keep the company's good name? I have no complaints about the machine's quality since I have no machine...my ONLY complaint is the company's customer service - or lack thereof. Just a refund of the money they took from me without delivering any goods...not to difficult, right?

I guess since they are such a "big" company they respond to these complaints with generic "cut-and-paste" responses...if you look at their other responses to other complaints it the exact same one.

I did check the company out with the BBB (of which they are under many different listings depending on how you type their company's name in) and in November when I checked they were fine. It wasn't up until the recent months that their rating went to unsatisfactory (under each and every listing). Maybe they just had a bad stretch of the machines being unavailable or maybe they need to hire other staff that will give out the correct information but in any case, all I want is the refund they keep promising. Not such a big deal right? I mean, if you pay for something and don't receive it because of a mistake made by the seller, don't you think that a refund would be made quickly to keep the company's good name? I have no complaints about the machine's quality since I have no machine...my ONLY complaint is the company's customer service - or lack thereof. Just a refund of the money they took from me without delivering any goods...not to difficult, right?

I guess since they are such a "big" company they respond to these complaints with generic "cut-and-paste" responses...if you look at their other responses to other complaints it the exact same one.

I did check the company out with the BBB (of which they are under many different listings depending on how you type their company's name in) and in November when I checked they were fine. It wasn't up until the recent months that their rating went to unsatisfactory (under each and every listing). Maybe they just had a bad stretch of the machines being unavailable or maybe they need to hire other staff that will give out the correct information but in any case, all I want is the refund they keep promising. Not such a big deal right? I mean, if you pay for something and don't receive it because of a mistake made by the seller, don't you think that a refund would be made quickly to keep the company's good name? I have no complaints about the machine's quality since I have no machine...my ONLY complaint is the company's customer service - or lack thereof. Just a refund of the money they took from me without delivering any goods...not to difficult, right?

I guess since they are such a "big" company they respond to these complaints with generic "cut-and-paste" responses...if you look at their other responses to other complaints it the exact same one.

I did check the company out with the BBB (of which they are under many different listings depending on how you type their company's name in) and in November when I checked they were fine. It wasn't up until the recent months that their rating went to unsatisfactory (under each and every listing). Maybe they just had a bad stretch of the machines being unavailable or maybe they need to hire other staff that will give out the correct information but in any case, all I want is the refund they keep promising. Not such a big deal right? I mean, if you pay for something and don't receive it because of a mistake made by the seller, don't you think that a refund would be made quickly to keep the company's good name? I have no complaints about the machine's quality since I have no machine...my ONLY complaint is the company's customer service - or lack thereof. Just a refund of the money they took from me without delivering any goods...not to difficult, right?

We have over 10,000 Customers yearly, if you need parts, service, sales, or any tracking information from our company, We send all parts, units and responses out within a timely matter! We only have eight employees that work at our location, and the only real busy time of the year is Christmas! Sorry for any inconvienience and you will be taken care of if you purhcased from us.

Keep in mind that you SHOULD NOT be purchasing an atv from any company if you do not have knowledge of them, or how small engines work.

We ship out all parts within 48 hours as long as they are in stock and under warranty. If it is a simple part such as a carb. or a starter we have it in stock. If you as for a whole frame, or an engine when the customer siezed it, that is not under warranty and will not be shipped for free.

Bottom Line - We are a great company that has great customer service, and since we have over 10,000 customers per year, we are going to have complaints, even WAL-MART has complaints.

We do not rip anyone off, and we do not deserve to be on this website.

Thanks,
Joe

We have over 10,000 Customers yearly, if you need parts, service, sales, or any tracking information from our company, We send all parts, units and responses out within a timely matter! We only have eight employees that work at our location, and the only real busy time of the year is Christmas! Sorry for any inconvienience and you will be taken care of if you purhcased from us.

Keep in mind that you SHOULD NOT be purchasing an atv from any company if you do not have knowledge of them, or how small engines work.

We ship out all parts within 48 hours as long as they are in stock and under warranty. If it is a simple part such as a carb. or a starter we have it in stock. If you as for a whole frame, or an engine when the customer siezed it, that is not under warranty and will not be shipped for free.

Bottom Line - We are a great company that has great customer service, and since we have over 10,000 customers per year, we are going to have complaints, even WAL-MART has complaints.

We do not rip anyone off, and we do not deserve to be on this website.

Thanks,
Joe

We have over 10,000 Customers yearly, if you need parts, service, sales, or any tracking information from our company, We send all parts, units and responses out within a timely matter! We only have eight employees that work at our location, and the only real busy time of the year is Christmas! Sorry for any inconvienience and you will be taken care of if you purhcased from us.

Keep in mind that you SHOULD NOT be purchasing an atv from any company if you do not have knowledge of them, or how small engines work.

We ship out all parts within 48 hours as long as they are in stock and under warranty. If it is a simple part such as a carb. or a starter we have it in stock. If you as for a whole frame, or an engine when the customer siezed it, that is not under warranty and will not be shipped for free.

Bottom Line - We are a great company that has great customer service, and since we have over 10,000 customers per year, we are going to have complaints, even WAL-MART has complaints.

We do not rip anyone off, and we do not deserve to be on this website.

Thanks,
Joe

We have over 10,000 Customers yearly, if you need parts, service, sales, or any tracking information from our company, We send all parts, units and responses out within a timely matter! We only have eight employees that work at our location, and the only real busy time of the year is Christmas! Sorry for any inconvienience and you will be taken care of if you purhcased from us.

Keep in mind that you SHOULD NOT be purchasing an atv from any company if you do not have knowledge of them, or how small engines work.

We ship out all parts within 48 hours as long as they are in stock and under warranty. If it is a simple part such as a carb. or a starter we have it in stock. If you as for a whole frame, or an engine when the customer siezed it, that is not under warranty and will not be shipped for free.

Bottom Line - We are a great company that has great customer service, and since we have over 10,000 customers per year, we are going to have complaints, even WAL-MART has complaints.

We do not rip anyone off, and we do not deserve to be on this website.

Thanks,
Joe

Well, it seems that since I filed a report with the Better Business Bureau, Legion Global Motorsports (namely Jay) refuses to speak with me further. I also see that there are 10 of us with issues with this company since 10/06. If the company is such a good company why would there be so many of us on this site and others that are complaining with no resolve?

To Legion Global Motorsports:
All I want is the $458.95 that I paid for the quad since I have no quad. I would not be asking for the refund if the quad was shipped as promised by Jay. When I finalized the order on 12/6, no one told me that there were none available. No one ever called me to tell me that there were none available. I found out by repeatedly calling until THREE DAYS BEFORE CHRISTMAS. Please, just give me the refund and I will gladly go away!

Well, it seems that since I filed a report with the Better Business Bureau, Legion Global Motorsports (namely Jay) refuses to speak with me further. I also see that there are 10 of us with issues with this company since 10/06. If the company is such a good company why would there be so many of us on this site and others that are complaining with no resolve?

To Legion Global Motorsports:
All I want is the $458.95 that I paid for the quad since I have no quad. I would not be asking for the refund if the quad was shipped as promised by Jay. When I finalized the order on 12/6, no one told me that there were none available. No one ever called me to tell me that there were none available. I found out by repeatedly calling until THREE DAYS BEFORE CHRISTMAS. Please, just give me the refund and I will gladly go away!

Well, it seems that since I filed a report with the Better Business Bureau, Legion Global Motorsports (namely Jay) refuses to speak with me further. I also see that there are 10 of us with issues with this company since 10/06. If the company is such a good company why would there be so many of us on this site and others that are complaining with no resolve?

To Legion Global Motorsports:
All I want is the $458.95 that I paid for the quad since I have no quad. I would not be asking for the refund if the quad was shipped as promised by Jay. When I finalized the order on 12/6, no one told me that there were none available. No one ever called me to tell me that there were none available. I found out by repeatedly calling until THREE DAYS BEFORE CHRISTMAS. Please, just give me the refund and I will gladly go away!

Well, it seems that since I filed a report with the Better Business Bureau, Legion Global Motorsports (namely Jay) refuses to speak with me further. I also see that there are 10 of us with issues with this company since 10/06. If the company is such a good company why would there be so many of us on this site and others that are complaining with no resolve?

To Legion Global Motorsports:
All I want is the $458.95 that I paid for the quad since I have no quad. I would not be asking for the refund if the quad was shipped as promised by Jay. When I finalized the order on 12/6, no one told me that there were none available. No one ever called me to tell me that there were none available. I found out by repeatedly calling until THREE DAYS BEFORE CHRISTMAS. Please, just give me the refund and I will gladly go away!