Complaint Review: LG Electronics - Huntsville Alabama
LG Electronics LG DO NOT BUY LG Huntsville Alabama
Week of Sept. 11, 2017 I turned on my tv to two blobs on the screen. Called LG they told me to call tv repair company. Had TV repair out and they told me it was a failed panel in the tv. Contacted back LG on Sept 14, 2017, manager approved to give me an extended warranty and take care of the new part and I would take care of labor. 6 days later on the 20th a new manager said they would not help me. Told me LG does not offer parts for repairs (found out this was a lie). Also that the letter P in my model number of my tv (OLED65B6P) meant that I worked at Best Buy and received a employee discount and they do not commit to warranties for employees of Best Buy. I went to Best Buy, confirmed I received no such discount and that I was lied to by LG about the letter P, it is simply just my model number. Called back LG and spoke to Executive Customer Relations Manager Makka. She had no care or remorse for what I had gone through with the employees under her. Defended her manager Donald with the lies he told me. Again tried to tell me that LG does not cover parts ever for customers and refused to help me or to follow through with the first managers decision to help me with extended warranty and provide a new panel. I understand my TV was 60 days outside the 1 year warranty, but I paid almost $5,000 for this TV. Was told LG was the best.....the least LG could do was what they originally verified what they were going to do for me and that was provide me with a new panel for it. The new panel costs $2,100. Found out I can purchase my same TV now for $2,500......LG lied to me, tried to manipulate me, then their Executive Manager showed no care or concern for a consumer and acted like the Manager Donald that told me the lies didn't do anything wrong. This is ridiculous.......
This report was posted on Ripoff Report on 09/21/2017 02:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lg-electronics/huntsville-alabama-35824/lg-electronics-lg-do-not-buy-lg-huntsville-alabama-1401582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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