LG Electronics LG Refused to honor Mfg Warranty if not received within warranty period - violates warranty terms and consumer protection Englewood Cliffs New Jersey

Purchased a NEW LG Nexus 5 d820 on 1/22/2014,

Device constantly overheated - but I dealt with issues - reported to LG nothing done.

Jan 12 2015 device power button failed - stuck in loop on boot... will not power off or on.

I called 1/12/15 and reported the defect. An RMA was authorized and the support person advised it was still under warranty since I purchased it 1/22/14 and it was within the 12 month from date of purchase.

I sent the device using the shipping label provided by LG. 

FedEX LOST my package - actually what happened was another label got stuck to it and it was sent to New York instead of Texas. After months of waiting on device repair update status I inquired with LG the status of the repair - they advised they had not received it. I provided the tracking number and showed it was delivered - we tracked it to a New York location - not the address on the LG provided shipping label. I immediatly opened an investigation with FedEX and they assisted me in contacting the receiving company. We identified the employee who signed for the package and the device was returned to me early May 5th 2015. 

May 7th LG created a NEW RMA as the old RMA was olny for 30 days due to internal proceedure. I shipped the package the same day using the label provided.

On May 11th I receive an email and a phone call explaining the device was received by the LG repair facility but explained the device is no longer under warranty and that there would be a repair fee if I did not upload a proof of purchase. 

I immediately went to the dealer I purchased the phone from and printed and then uploaded both a picture and a pdf printout of the receipt dated 1/22/14.

Today I received the phone back, no other communication prior, and the phone was not repaired - it showed Out of Warranty and Customer Did Not Respond... This is total lie. I recoreded the calls and verified that LG received the proof of purchase.

I called today - understandably upset - and they tell me they are not responsible for the lost device in the mail and that the warranty coverage is only if it is delivered to the technician by the expiration of the warranty time. 

It is inexcusable behavior. I have wasted DAYS arguing with the few people at LG that can actually speak English and on several occassions I was told that they would still honor the warranty since the problem was identified within the time of the warranty - but today their attitude has changed and they refuse to give me an address where I can send a legal notice, or any other names or numbers of people I can talk to so that I can file a complaint. 

LG is perhaps the WORST electronics company I have ever dealt with. I spent good money for a device that I was fairly happy with - but there are thousands of similar complaints (overheating, defective buttons) and very few consumers actually got their devices repaired under warranty. The typical response I have seen is that LG get them to send a phone in and then they demand a fee to repair and refuse to honor the warranty.

The warranty does not state the device has to be received and checked out by a LG technician by the end of the term of the warranty period - it says the device will be free from defect for the FULL term of the covered period. It was clearly identified as a defective product during the term of coverage.

This is one pissed-off disabled military veteran who will not be satisfied until LG pays for my phone, sends me a new one or repairs the device as required under their warranty. I am filing consumer fraud complaints with Kansas, New Jersey and Texas (repair facility is in Texas, NJ is the address listed on the LG website, Kansas is where I purchased the phone and presently live). 

LG - your refusal to assist in this matter will cost you - not me. I have no problem filing civil small claims in all three states to determine proper jurisdiction to revcover the costs of the phone plus damages as allowable.

If anyone else has similar issue - please contact me - I believe there are enough similar unhonored warranty complaints to file a class action or invovle the FTC/DOJ antitrust division.

Respectfully,

One really upset LG Nexus 5 owner