Report: #1470867

Complaint Review: LG ELECTRONICS - Youngdungpo-gu Seoul, Korea

  • Submitted:
  • Updated:
  • Reported By: cardiak1 — MELBOURNE fl United States
  • Author Confirmed What's this?
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  • LG ELECTRONICS Public Relations and Corporate Communications Youngdungpo-gu Seoul, Korea, Republic of Korea


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I purchased an LG 50UK6500AUA smart TV which is an absolute piece of crap. After a tedious and unintuitive setup process which did not initially work for DirecTV ( I had to enter several different codes to find the correct one for the TV) In order to use the Google Assistant feature which is a prime selling point of this TV, you have to purchase a separate Magic Remote.

The remote that comes with the TV does not have the Google Assistant functionality. I believe that this is false advertising leading the consumer to think that they are purchasing a device that has the ability to function as advertised. No where is it stated on the box, the limited instruction manual, or the advertising material that you have to purchase a separate Magic Remote for the television to work as advertised.

I had previously purchased an LG washer and dryer which also had SmartThinQ features which were totally useless. I think I've learned my lesson now: no more LG products for me.

This report was posted on Ripoff Report on 01/05/2019 02:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lg-electronics/youngdungpo-gu-seoul-korea/lg-electronics-false-advertising-need-to-buy-magic-remote-for-ai-features-youngdungpo-gu-1470867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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