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Report: #1242902

Complaint Review: Livecareer - Internet

  • Submitted:
  • Updated:
  • Reported By: mvsen — New Jersey USA
  • Author Not Confirmed What's this?
  • Why?
  • Livecareer Internet USA

Livecareer Bait and switch but buyer beware Internet

*UPDATE Employee: Livecareer Response

Show customers why they should trust your business over your competitors...

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Livecareer does offer a good service in their resume and cover letter templates. They are very good and worth your time. However, they do bait and switch you when you are finished.  They make no mention of this until your work is done. That is very sleazy. They then offer purposely shaded contract options...small print, self renews etc. Bad practice. 

They charge you to download formatted copies. They do, however, allow you to download .txt files that you can go and format yourself in Word etc. if you wish. You do not have to pay for that and they do tell you this before you would ever have to pay. And, again, what they do offer you is excellent. 

I write this because I have seen enough scams and hustlers out there to say that these guys are at least offering a great service up front for free. You dont have to pay and you get some of the best templates (by industry and career level) I've seen. 

i am not an employee or a friend of the firm. I hope this company reads what I wrote and takes into consideration these complaints and I would suggest they publicize the fact that they refund any disgruntled customer if they in fact do. For those seeking jobs, keep your head up and pay attention always. 

This report was posted on Ripoff Report on 07/19/2015 06:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/livecareer/internet/livecareer-bait-and-switch-but-buyer-beware-internet-1242902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Livecareer Response

AUTHOR: Anna - (USA)

POSTED: Tuesday, July 21, 2015

Hi Mvsen,

Thanks for your feedback. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account.  You can download a plain text version of your resume for free.

We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

We are very committed to providing great customer service. We take all feedback very seriously.  It will be forwarded to our Marketing team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com

 

Best Regards,

 

Anna

 

LiveCareer

 

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