Lumber Liquidators Beware of their estimations! Cranston, Rhode Island

Lumber Liquidators clearly states that the customer / installer are responsible for determining the square footage for any projects and we supply material with the reccomendation that you retain some extra boxes for waste, or unepxected repairs from water damage and other possible unexpected accidents within your home.

We do not accept returns on laminates and make this clear at the time of purchase. The reason we do not take back laminates is becuase the care provided to the product after it leaves our warehouse is out of our control and dropping the product can result in damage not seen until someone else purchases the product and opens the packaging. For this reason it's not appropriate to re-sell a returned box to someone else when it could be returned to our store damaged, and we would unknowingly pass off damaged material to another customer creating a negative experience.

You should keep no less than 2 boxes of product and the stores decision to deny the return was appropriate as we clearly state the return policy at the time of purchase noted by your initials at the time of purchase acknowledging the policy. Unlike other retail purchases, our policy is in place to protect others and we're sorry to hear this became a negative experience, but we did not mislead you in anyway when you chose to buy from LL as we divulge such policies clearly for all customers at the time of purchase. Your decision to shop somewhere else in the future is a choice, but you can save money and receive an excellent product when you shop with us, just measure carefully and buy according to your projects need and you'll have a great experience.