Mattress One Mattress swap rip off Fort Lauderdale Pompano Beach Florida

I believe the customer ...dont believe the employee they have a really bad sense of customer service.  Just be honest and know what you have in stock get a computer system or something, dont lead the customer around with lies while you keep that money in the bank gathering interest. Here is what happened to me:

We went in on a friday to purchase a cheap mattress that we saw in an ad. We purchased the mattress and agreed for delivery on Saturday afternoon. We received a call on Saturday afternoon  from manager Eli who sold us the mattress that it wasnt in stock and that he can give us something similar?. I was like no just give me a refund please, Eli agreed. Come monday i call and leave a message asking if they have refunded the money yet because neither of the transaction have shown up.

I get a call back from what i believe to be a Jose asking me when they can deliver the mattress .....WTF i wanted a refund! i already purchased another mattress because you guys couldnt deliver on time and didnt have it in stock. So Jose agrees to do a refund. Nothing happens so i call back Thurs to Jose, jose tell me to call Eli, then Eli says that he cant do anything that Jose has to do it. So after that run around they said they fax the paper work to their corporate office.

I call again on friday, ONE WEEK after purchasing the mattress that was never delievered, they hang up on me twice and finally get an answer they said they sent the claim to the corporate office last night. I call the corporate office and she doesnt even have the invoice and tell me it will take 7-10 business days and has to call the store to get the invoice!!!!!! another run around

I dont understand why they just cannot do a simple refund!!!! They dont answer their phone anymore when i call.

This all happened at the new melbourne, fl store! GRAND OPENING more like GRAND SCAM!!!

This report is about 5% true and 95% lies. This customer Tim is upset at Mattress1One because he is trying to exchange his mattress for a third time and as per our policy which he read and signed he is only allowed one exchange. Customer even refused to pay the exchange redelivery fee that is clearly stated on the policy that they read and signed, instead chosing to make false claims about defects. This customer would have everybody in Mattress1One fired if it could help him to save $59. My advice to this site, if it wants to be a fair site, is to verify complaints before allowing them to post, because I can tell you first hand that this complaint is filled with lies and Mattress1One has bent over backwards for him but we will not lift another finger for him because he is extremely rude.

Just to keep all informed. I had filed a complaint with the FL Dept of Consumer Services on all of the above. Although they have responded and in the response told them that they would deliver a mattress to me when they got a replacement (it was found to be defective by one of their own inspectors), now they told me that unless I write a letter BEFORE they deliver a mattress saying that everything is satisfied, they will not exchange this mattress. They have my money, I have a defective mattress. This is beyond belief.

One correction to my initial story. The interim mattress that they delivered that was not the Euro Top was a Serta, not a Sealy as I mentioned. We are in the process of contacting Serta to see if they can put any pressure on these guys. I will be contacting an attorney and any consumer advocates that I can think of. I am sorry for the day I ever walked into this place.

Just to keep all informed. I had filed a complaint with the FL Dept of Consumer Services on all of the above. Although they have responded and in the response told them that they would deliver a mattress to me when they got a replacement (it was found to be defective by one of their own inspectors), now they told me that unless I write a letter BEFORE they deliver a mattress saying that everything is satisfied, they will not exchange this mattress. They have my money, I have a defective mattress. This is beyond belief.

One correction to my initial story. The interim mattress that they delivered that was not the Euro Top was a Serta, not a Sealy as I mentioned. We are in the process of contacting Serta to see if they can put any pressure on these guys. I will be contacting an attorney and any consumer advocates that I can think of. I am sorry for the day I ever walked into this place.

Just to keep all informed. I had filed a complaint with the FL Dept of Consumer Services on all of the above. Although they have responded and in the response told them that they would deliver a mattress to me when they got a replacement (it was found to be defective by one of their own inspectors), now they told me that unless I write a letter BEFORE they deliver a mattress saying that everything is satisfied, they will not exchange this mattress. They have my money, I have a defective mattress. This is beyond belief.

One correction to my initial story. The interim mattress that they delivered that was not the Euro Top was a Serta, not a Sealy as I mentioned. We are in the process of contacting Serta to see if they can put any pressure on these guys. I will be contacting an attorney and any consumer advocates that I can think of. I am sorry for the day I ever walked into this place.