Ocwen Loan Servicing, LLC Very slow to return funds after loan payoff Internet

Ocwen is prolonging it's inept reputation with me. I refinanced my house and paid off my home equity line of credit with Ocwen in November. Citibank mortgage closers estimated it should take Ocwen 10 - 15 days to refund my prepaid interest. After more than 60 days and several phone calls to Ocwen, I'm still waiting and being told that "the cashier" at Ocwen is holding funds " in case there are any other charges due". There are not - Citibank paid off Ocwen in full in November and even my Jan 1 Ocwen statement lists the funds as a negative amount due. This loan servicing company needs to be regulated and supervised by an agency with the authority to halt these dishonest practices referenced in these 2500+ negative Ocwen comments.