Ocwen Loan Servicing, LLC Ocwen would not acknowledge error in handling of bi-weekly payments. West Palm Beach Florida

Ocwen took over servicing my loan from GMAC where I was enrolled in their automatic bank withdrawal bi-weekly mortgage payment program to pay-off the mortgage sooner.  This program states "for months where 3 payments are withdrawn, the 3rd withdrawal will be applied to your principal".  When I refinanced the loan, I reviewed my payment history for proper application to principal and interest.  

My review showed that in the first 2 months where 3 payments occurred, the 3rd one was NOT applied to principal as called for in the program.  The result was the pay-off amount calculated by Ocwen to liquidate the loan was overstated by $1,189.  My telephone and written complaints to Ocwen's customer service department in Iowa went nowhere and even my demand letter to their main office in Florida was completely ignored.