Our Campus Market UT AUSTIN | DELIVERY NEVER HAPPENED AND CSR DIDN'T CARE Austin Texas

I placed an order for a care package for my daughter who is in her senior year at UT Austin. I contacted Our Campus Market SEVERAL times regarding this order and the only response I received was that the final exam care package was delivered to the "front desk of the residence hall." After EIGHT additional days of absolutely no notification, I contacted this company via CHAT and was given the same lame excuse that the packager was "delivered to the front desk of the residence hall." They have no name or contact infomration for the deliveries and could provide nothing beyond the scripted response that the package was delivered.

My daughter is a senior and scheduled to graduate within days and further has to move out of the dorm in which the delivery was to occur in the next few days, and the only thing that his company offered was to resend the order and give me a FREAKING FIVE PERCENT refund - $5 dollars! RIDICULOUS! The agent was ver blase' and passive about the whole ordeal. I am livid!! This may be a business for OUR CAMPUS MARKET but it's MORE THAN that for families and loved ones who are depending on this "GUARANTEED" service of theirs. Please be cautioned... they don't care not one bit if the delivery never makes it...though they are careful to get their money!