Our Campus Market Did not deliver and not refunding our money Lexington Kentucky

Our daughter started at University of Kentucky, weeks before attending We purchased items from this company for our daughter's dorm room. we were supposed to receive the merchendise before She left for school, nothing arrived , We called them and they said that they were going to deliver the items to my daughter's dorm in 3 days, it never arrived. We called them again and they said that most of the order was on backed order and that they were sorry and that other patterns were available, We chose new patterns , supposed to get 20% off and be deliver in 3 days, never arrived. We asked to speak to a supervisor again and was told that We were going to get our money refunded in 7 to 10 days, it never happened. We called them again and a supervisor said that He was going to expedited our refund and it will take about 7 to 14 days more. Worst company ever, our daughter's first year day of college was ruined by this company, We drove to University of Kentucky to buy all new items from a store in Lexington, We should have done it from the beginning but We beleived and trusted this company. We learned our lesson.  We still have not received our refund.