Our Campus Market Failed to deliver student bedding at college multiple times after numerous calls. Internet

We ordered college student bedding and suppies thru this company. Only a small portion of the order arrived. An email confirmed it had been sent.

Upon arrival at college there was no bedding for my daughter on 8/11, so we called.  The representative and her manager assured us it would be sent over night on 8/13 to arrrive on 8/14. It was never sent. They also promised a 20% refund that was never credited.

We experienced difficulty getting thru to customer service for days, due to long phone holds or dropped calls. Finally, we reached them 8/20, and they assured it would be sent over night to arrive 8/21.  It did not arrive. Tracking now states will arrive on 8/23. 

Still no sign of the refund being credited. 

Our daughter was left at college without much of her bedding for weeks due to this companies negligence.