PEP BOYS WORST CUSTOMER SERVICE EXPERIENCE EVER Los Angeles, California

I went to store located at 3737 Crenshaw Blvd.  I was at JUST FOR TIRES on Sepulveda getting my wheels align and was advise by one of their employees to go to PEP BOYS on crenshaw they can help you out. Ask for john and tell them someone from  JUST FOR TIRES advised you go to them. 

5/6/12 is when I went to PEP BOYS and MARIO advised me to get my key to my rims so they can take it off. I went home got lock and my girlfriend(domestic partner) drove back to location because she was paying. It seems that when we returned to location MARIO'S demeanor changed when he saw my girlfriend get out of car.  

Now this is on an assumption he made once he saw her.  She could have been my sister, cousin, or just friend. He assumed we were a couple.  

He didn't talk to me the same and almost threw the paperwork at me.  My girlfriend and i walked around corner to wait on diagnosis of vehicle check. While we were waiting my girlfriend heard talking by a male and female, saying such things like "she's a d*ke." "those d*ke a** b*tches".  

My girlfriend walked around corner and surprised the technician and female that he was talking to.  They were surprised we were standing there and started talking in spanish.  Mario returns talking about he's been calling to get in touch with me. 

The number he has is off and i advised him were staying here.  Showed me a list of things my car needed. My girlfriend was talking to him to let him know that we only wanted the first two items worked on for now because we didnt have enough money to get all of the items done.  

He totally ignored my girlfriend and kept asking me what i wanted done.  I basically repeated what my girlfriend said to him. The whole time he's really not listening to me or looking at what i was pointing out to him.  

He says ok and takes the paper saying that it would be about 3hrs or so.  My girlfriend is so upset she is ready to leave. We go purchase items from pepboys and my girlfriend wanted me to ask for the total so she can get the money together. I speak with mario and that is when he brings me outside to show me that wheel bearing was replaced and that they were waiting for the engine mount. 

I advised him that i didnt authorize this work on my car. This is when he said " i thought u guys wanted all these done" this is when i advised him again that he was wrong because i dont even have enough money to pay for those items and that is why we wanted only the first items done.  

My girlfriend spoke with mario stating what we asked for and what he gave us was not correct.  At this point i just wanted my car back with all the parts that were originally on there when i came to business.  

He then advised someone to take that sh*t off of there because they dont it anymore now.  He then advised me it was going to be 1 to 2 hrs before i can have my car back. My girlfriend and i sat in waiting area. 

She is stating in a loud tone that they dont have the right to take any parts off the vehicle that they installed , wanting them to explain the mantra on the wall regarding satisfaction guarantee or customer pays nothing.  Mario nor did any one fill her request.  Some other mechanic came into the waiting room acting like he was interested in basketball game on t.v.  

He then turned around towards my girlfriend and i while pointing in our directions and making statements in spanish.  I believe he thought what he was saying was not understood by me or my girlfriend. He was laughing, pointing, and telling his co-workers that "she is a punk a** d*ke a** b*tch" at that point just wanted my car.  

I couldnt believe what i just experienced.  I felt that they were trying to intimidate my girlfriend and i. I kept saying i dont understand what happen from the time i left to when i returned.  I didnt lead anyone on in any manner and for them to treat us like this is very disturbing to me.  

Dont know if they did any more damage to my car or made sure my parts were put back in place.  I will never give my business ever again to pep boys because of this experience only.  

I felt threaten and judged because their blatant rush to discrimination against two people they literally just met. I wanted their services and wished i never went there.  I just wonder how things would have played out if my girlfriend didnt return back with me.

I made a complaint on 5/8/12. Advised someone from the corporate office will contact me about complaint. Within 2hrs I received call from the manager of the repair section at the location I had issue with. All I got was "I apologize for what happen but hope you will return so your next experience will be better."

NEVER EVER WILL I GIVE MY MONEY TO YOUR COMPANY.