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Report: #659536

Complaint Review: Pep Boys - Parsippany New Jersey

  • Submitted:
  • Updated:
  • Reported By: PeterF — liberty corner New Jersey United States of America
  • Author Not Confirmed What's this?
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  • Pep Boys Parsippany, New Jersey United States of America

Pep Boys Buy 3 tires, get one free is completely misleading! Parsippany, New Jersey

*Consumer Comment: it's getting better

*Consumer Comment: Rebates

*Consumer Comment: Sue them for what?

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In Feb 2010 I was shopping for new tires for my wife's car.  The pep boy's price for Hankook tires was a little higher then other places, however they were running a Buy 3 get one free special. My wife and I went to the Parsippany pep boys to get the tires.  When we got in we were informed we would have to get the additional computer balancing, road, hazard tire on the new tires for an additional 25.00 per tire.  We agreed and they began the work.  2 hours later we were told the car was ready and given a $575 bill.  I was in shock, they told us AFTER the fact that we had to pay for the 4th tire up front and wait for a rebate check (and the fine print did say that). 

I reluctantly paid my bill and immediately submitted the mail in rebate.  The mail in rebate took about 3 months to process, but instead of a rebate check, I was sent a debit card.  I opened the envelope, peeked in and placed it in my drawer to save for Christmas shopping.  What a shock I got on November 1st that the card had already expired!!! I called Pep boys and they told me to call the bank for a new card, the bank told me they cannot issue new cards, and pep boys requires this not them.  I'm still waiting for a reply after complaining to pep boys.  Looks like I am out the $89.00 value of the card and tire....this is so misleading.  Anyone else have an issue of short expiration dates on these cards?  Is there a class action suit building?  Please let me know

This report was posted on Ripoff Report on 11/08/2010 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/parsippany-new-jersey-/pep-boys-buy-3-tires-get-one-free-is-completely-misleading-parsippany-new-jersey-659536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Comment

it's getting better

AUTHOR: Tammy - (USA)

POSTED: Saturday, February 19, 2011

It sad to say, but in our world right now, you should always expect the companies you are doing business with to rip you off.

While technically they did not break any laws, there has been a successful lawsuit against  companies issuing debit cards with an expiration date that was unreasonable.


That said, there are laws regarding these sorts of things.

(((Redacted)))

Sadly it would not effect you, since your card was processed before April 2010, however promotional gift cards are now REQUIRED by law to give you one year to use.


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#2 Consumer Comment

Rebates

AUTHOR: Tech1 - (U.S.A.)

POSTED: Tuesday, November 09, 2010

This is why they are using rebates and now use the debt cards the bank took you money for failure to fallow the cards small print. You should start to read small print.

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#1 Consumer Comment

Sue them for what?

AUTHOR: Inspector - (USA)

POSTED: Tuesday, November 09, 2010

They broke no laws, and this scheme is practiced everywhere.  You were upsold when you purchased the tires.  It's your fault for not checking the expiration date on the card, it's the first thing I look for.

Once again, they broke no laws therefore you have no grounds for a lawsuit, it would be a waste of more of your hard earned money to try.  The only defense is to educate yourself on the tricks of trade.  Nothing is this life is free, it's a word used by retailers to draw you in and it works!

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