Pimsleur Approach Internet Order LLC2811 Southampton Rd.Philadelphia, PA 19154 Deceptive Marketing - Surprised by automatic billing - low cost teaser with very high priced hidden payments Philadelphia Pennsylvania

The "teaser" is a $10 sample of the lessons.  What is not obvious is that you are signing up for four(4) shipments of 32 CDs, each at $256  for total of 256*4=$1024.  They split the billing of each shipment into four(4) $64 payments.   But they ship 32CDs every month automatically.  (in just four months you have accumulated a $1024 obligation)

The return terms are 30 days. 

My Complaint:  1) None of this is clear on the website until after you have made the initial $10 purchase. 2) Got the extreme hard sell when trying to cancel.  After expressing a disire to immediatly cancel and return (within the 30 day period) I was offered "a fantastic deal" that only COST me MORE money.  This was after being put on hold to "talk with a manager".  The idea was clearly to keep me on the phone as long as possible.  3) I felt the telephone Pimsleur sales agent was playing word games to disguise the fact that they wanted to send me four sets of CDs in four months, and charge me $1024 at 16 monthly payments of $64.  It took me half an hour to get the Pimsleur sales agent to acknowledge that those were in fact the terms.  The deception is one of omission: he threw the number $64 around in multiple configurations, but the most I could get him to acknowledge that they want "four payments of $64 four times".  It was up to me to do the math ($1024 at 16 monthly payments of $64)

It seems clear to me that the pricing and terms are designed to disguise the total.

The product is not bad, just outrageously over priced.  Next time I go to the library.