Complaint Review: Pimsleur Approach - Philadelphia Pennsylvania
Pimsleur Approach Internet Order LLC2811 Southampton Rd.Philadelphia, PA 19154 Deceptive Marketing - Surprised by automatic billing - low cost teaser with very high priced hidden payments Philadelphia Pennsylvania
*Consumer Suggestion: Got something for you...
The "teaser" is a $10 sample of the lessons. What is not obvious is that you are signing up for four(4) shipments of 32 CDs, each at $256 for total of 256*4=$1024. They split the billing of each shipment into four(4) $64 payments. But they ship 32CDs every month automatically. (in just four months you have accumulated a $1024 obligation)
The return terms are 30 days.
My Complaint: 1) None of this is clear on the website until after you have made the initial $10 purchase. 2) Got the extreme hard sell when trying to cancel. After expressing a disire to immediatly cancel and return (within the 30 day period) I was offered "a fantastic deal" that only COST me MORE money. This was after being put on hold to "talk with a manager". The idea was clearly to keep me on the phone as long as possible. 3) I felt the telephone Pimsleur sales agent was playing word games to disguise the fact that they wanted to send me four sets of CDs in four months, and charge me $1024 at 16 monthly payments of $64. It took me half an hour to get the Pimsleur sales agent to acknowledge that those were in fact the terms. The deception is one of omission: he threw the number $64 around in multiple configurations, but the most I could get him to acknowledge that they want "four payments of $64 four times". It was up to me to do the math ($1024 at 16 monthly payments of $64)
It seems clear to me that the pricing and terms are designed to disguise the total.
The product is not bad, just outrageously over priced. Next time I go to the library.
This report was posted on Ripoff Report on 07/23/2014 10:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pimsleur-approach/philadelphia-pennsylvania-19154/pimsleur-approach-internet-order-llc2811-southampton-rdphiladelphia-pa-19154-deceptive-1164362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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