Report: #1164362

Complaint Review: Pimsleur Approach - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Craig — Elmhurst Illinois
  • Pimsleur Approach 2811 Southampton Rd. Philadelphia, Pennsylvania USA

Pimsleur Approach Internet Order LLC2811 Southampton Rd.Philadelphia, PA 19154 Deceptive Marketing - Surprised by automatic billing - low cost teaser with very high priced hidden payments Philadelphia Pennsylvania

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The "teaser" is a $10 sample of the lessons.  What is not obvious is that you are signing up for four(4) shipments of 32 CDs, each at $256  for total of 256*4=$1024.  They split the billing of each shipment into four(4) $64 payments.   But they ship 32CDs every month automatically.  (in just four months you have accumulated a $1024 obligation)

The return terms are 30 days. 

My Complaint:  1) None of this is clear on the website until after you have made the initial $10 purchase. 2) Got the extreme hard sell when trying to cancel.  After expressing a disire to immediatly cancel and return (within the 30 day period) I was offered "a fantastic deal" that only COST me MORE money.  This was after being put on hold to "talk with a manager".  The idea was clearly to keep me on the phone as long as possible.  3) I felt the telephone Pimsleur sales agent was playing word games to disguise the fact that they wanted to send me four sets of CDs in four months, and charge me $1024 at 16 monthly payments of $64.  It took me half an hour to get the Pimsleur sales agent to acknowledge that those were in fact the terms.  The deception is one of omission: he threw the number $64 around in multiple configurations, but the most I could get him to acknowledge that they want "four payments of $64 four times".  It was up to me to do the math ($1024 at 16 monthly payments of $64)

It seems clear to me that the pricing and terms are designed to disguise the total.

The product is not bad, just outrageously over priced.  Next time I go to the library.



This report was posted on Ripoff Report on 07/23/2014 10:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pimsleur-approach/philadelphia-pennsylvania-19154/pimsleur-approach-internet-order-llc2811-southampton-rdphiladelphia-pa-19154-deceptive-1164362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Got something for you...

AUTHOR: Ken - ()

POSTED: Wednesday, July 23, 2014

Just below the trial order form is the following:

By clicking below, I’ll be charged $9.95 and agree to the adjacent purchase program Terms and Conditions.

Here are those Terms and Conditions prominently located just below and left of the order form.  They’re not even in “fine print.”


One month after you receive your Quick & Simple you'll begin receiving 30 day trial copies of advanced Pimsleur courses in the language you selected. Each course is yours to try for 30 days. You'll receive a new course once every 60 days. For each course you keep we'll bill you in four monthly payments of $64. Remember, there's never an immediate obligation to buy any course because of the 30-day trial period provided with each shipment. And you may cancel future shipments at any time by calling 1-877-802-5283. See Key Details

How did you manage to miss this?  What again was the Ripoff?


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