PINK LACE WIGS pinklacewigs.com Paid in Full, no service, no product, no answers! Silver Spring, Maryland

I made an online order which had a Q&A section to personalize the wig for what I wanted.  In this section I clicked an option "?" which is supposed to prompt a phone call to ME regarding this item BEFORE placing the item in production.  I also clearly stated in the "comments section" that I needed someone to call to confirm this order before being placed in production. ( production/shipping to take no more than 4 - 6 weeks). NO ONE CALLED TO CONFIRM THE ORDER.  I waited 2 weeks with no response and then I started calling.  NO ONE GAVE ME A RESOLUTION.  Just emails that stated that had "opened a ticket of complaint" on my behalf.  Each time the same response with no answers.  Now its been 2 whole months with the same BS and no answers.  I've been told the person that I was supposed to have been corresponding with got fired, then another lady was hospitalized, then all of a sudden that person got out of the hospital but wasn't with the company any more.  At this point I want my money back. I'm afraid I've been a victim of fraud.  They can't even tell me where the product is?!?!?!  I have nothing but a receipt and currently am doing research on taking this company to court and seeing if my bank can refund me the money.