Preferred Guest Resorts Did not give a refund after me telling them that I did not ask for this Trip,they let me hear a recording of myself, ONLY stating my name and how much i received each month, nothing agreeing to accept Bronx, New York

When this customer called to cancel the promotional vacation package that she purchased, and confirmed during our recorded verification process, she hung up the phone prior to being transferred to the appropriate department needed to process the cancellation.  We have since left voice mails, sent emails, and a letter the USPS system, but have not received any response from our efforts.

While we hope that she has decided to take advantage of the promotional vacation package she purchased, if this is not the case, we need her to contact our Quality Assurance department so that we can issue the refund.
 

Dear Ms. Archibald,  

When you called to cancel your promotional vacation package you hung up the phone before we could transfer you to the appropriate department. If you no longer want the promotional vacation package that you purchased from us, and confirmed in the recorded call with our verification department, we would like to assist you in cancelling your purchase.  

We truly hope you have decided to take advantage of your promotional vacation package; however, if this is not the case, please contact our Quality Assurance department at 407-215-2099 x22204 or at kbranch@preferredguestgroup.com.

Sincerely,
Preferred Guest Resorts