Sears Home Warranty Agents who Sell You the Warranty Will Mislead You - Warranty is Worthless Internet

Do Not Purchase a Sears Home Warranty. You will regret it.

I called Sears to have them fix my dryer. After waiting about 1.5 weeks for an open appointment, a technician came to fix it. His estimate was about $500 to fix it. He suggested I buy a Sears Home Warranty and then the cost would be cut in half and the rest of my household appliances would be covered....after a 30 day waiting period. I signed up for it.

30 days later our 2.5 year old washer broke. I called to take advantage of my warranty! Again, after waiting about 1.5 weeks, they came out. Technician said he needed to get 2 circuit boards and ordered them to be delivered to our house. Another week goes by, and they arrive. Then I have to call for an appointment. A new technician comes and installs the parts. Still not fixed. He said it needs a new part. Orders it. After it arrived, a technician came back to install it. Still didn't work. A third technician comes out and says the wire harness needs to be replaced. After waiting another week, it comes. I get the technican to come out, he installed it and the machine worked! Well it worked for a few hours!! All of this took 6 visits and the machine is broken again.

I called to report it, and now they are coming back again to fix it. Oh, and they tell me I probably have been using the washer too much. WHAT? I have been washing clothes for about 45 years now. Since when do you have to limit how much you can wash, and especially, it only worked less than 24 hours! I didn't run the washer while I was sleeping!!

The contract says they will replace a comparable item after 4 attempts. Well, what they don't tell you is that after it is fixed and working. So those six visits count as ONE. So in theory this could go on for 4 more months, 24 more visits, and then they will consider replacing it and giving me up to $500. What a waste of time, money and frustration.

Don't make the same mistake I did. Don't buy the Sears Home Warranty. Now I am happy Sears is going out of business. They are getting what they deserve!