Complaint Review: Sears Home Warranty
Sears Home Warranty Agents who Sell You the Warranty Will Mislead You - Warranty is Worthless Internet
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Do Not Purchase a Sears Home Warranty. You will regret it.
I called Sears to have them fix my dryer. After waiting about 1.5 weeks for an open appointment, a technician came to fix it. His estimate was about $500 to fix it. He suggested I buy a Sears Home Warranty and then the cost would be cut in half and the rest of my household appliances would be covered....after a 30 day waiting period. I signed up for it.
30 days later our 2.5 year old washer broke. I called to take advantage of my warranty! Again, after waiting about 1.5 weeks, they came out. Technician said he needed to get 2 circuit boards and ordered them to be delivered to our house. Another week goes by, and they arrive. Then I have to call for an appointment. A new technician comes and installs the parts. Still not fixed. He said it needs a new part. Orders it. After it arrived, a technician came back to install it. Still didn't work. A third technician comes out and says the wire harness needs to be replaced. After waiting another week, it comes. I get the technican to come out, he installed it and the machine worked! Well it worked for a few hours!! All of this took 6 visits and the machine is broken again.
I called to report it, and now they are coming back again to fix it. Oh, and they tell me I probably have been using the washer too much. WHAT? I have been washing clothes for about 45 years now. Since when do you have to limit how much you can wash, and especially, it only worked less than 24 hours! I didn't run the washer while I was sleeping!!
The contract says they will replace a comparable item after 4 attempts. Well, what they don't tell you is that after it is fixed and working. So those six visits count as ONE. So in theory this could go on for 4 more months, 24 more visits, and then they will consider replacing it and giving me up to $500. What a waste of time, money and frustration.
Don't make the same mistake I did. Don't buy the Sears Home Warranty. Now I am happy Sears is going out of business. They are getting what they deserve!
This report was posted on Ripoff Report on 04/13/2017 05:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-warranty/internet/sears-home-warranty-agents-who-sell-you-the-warranty-will-mislead-you-warranty-is-worth-1367624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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