sleepy's Guarantee is for their profit not your satisfaction westbury New York

I feel like a hapless sap in an old TV sitcom. This paper in my hand that says 20 year limited warranty-10 years full must be just as useful as a roll of toilet paper



Just an update, we filed another request for a mattress inspection March 2011.

Do you want to guess what the inspector's report brought forth? I was informed my box spring is faulty. And the box spring for this mattress is no longer available.

So what is going on? How can this Mega Seller of bedding get it wrong 4 times and still not want to make good on what is really wrong. THE MATTRESS

Come on Sleepys do I have to go to small claims court or is this public court enough to have you do what is right?

True, Cathy did try to pacify us with a credit towards another bed. There were stipulations. Not this model and why not that one etc. etc. What really bugs us is the hoops Sleepy's make you jump through to get what you want. Just as you say they charge for the shipping to replace what broke under their warranty. Not that sold you crap and we are so sorry let us make it right. But here is another opportunity to make a few more dollars off these saps.

Go to Macy's or Bob's and choose Sleepy's only as a last resort.

Bye Bye Sleepy's

Good News,
After reading my complaint, Sleepy's contacted me and reviewed the report of their investigator.
To make a long story short.... The nice lady from Sleepy's arranged for the delivery of a NEW box spring. It's here...The bed feels so much better to sleep on. My claim is satisfied.
Hip Hip Horray for this website!!!!!
Ripoff Report....You Rock...
Thank you,

Hi , my name is Cathy from Sleepys Customer Care. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com  and reference the customer code on your purchase invoice, so I may provide you with some assistance. 

Sincerely,

Cathy Sable
Sleepys, LLC