Stoneberry Charged for items I did not receive Monroe Wisconsin

I have bank statements dating back to when I opened the account amounting to over $300. That is the amount of merchandise I purchased. One of my first purchases, a gold chain, was returned and I was not charged for it. After making months of payments and then receiving a statement that I only owed about $17 to clear my account I attempted to order another comforter set. I was denied the payment plan and told I had to pay the entire amount upfront. I stated that I did not want to do that. The items were NEVER sent to me.

Shortly after this my statement appeared with the amount of that order, $164.49, that I had declined. I called the company and was told that the order was cancelled and would be removed. A month later the amount was still there plus late fees and finance charges. I called again and was told that the order was cancelled but it could not be “removed” from my account, it would eventually “fall off” the account. They also claimed not to have any of my previous statements, this is not available on their website either. I don’t have them either as this was over a year ago and I didn’t think it necessary to keep them as I was paying them back.

The months following I continued to receive statements with that amount plus late fees and finance charges. I called once more, speaking with customer service and the billing department. They contended that the fees arose from the items I had already purchased, this is not correct… I have bank statements to prove I paid them all the money owed including late fees from the previous orders. I did make several late payments but I always paid what was owed, the amount plus finance charges and the late fee.

Now they have sent the account to collections!