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Report: #1313956

Complaint Review: Survival Life - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Liz — Frederick Maryland USA
  • Author Not Confirmed What's this?
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  • Survival Life ****************** Austin, Texas USA

Survival Life unsure Like others, answered ad & ordered credit card style pocket tool then charged $20/mo for MONTHS Austin Texas

*UPDATE Employee: Hello Liz

Show customers why they should trust your business over your competitors...

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Similar to other complainants on this site, I responded to an ad and ordered a credit card style pocket tool (which, of itself was unimpressive).  Subsequent pages to the "place order" page try to upsell you on loads of other unnecessary stuff.  Worse, placing the order, automatically enters you to their "service" and they charge $19.99 every month for - which is easy for them to do because you see...they have to charge you for "shipping and handling" of this tool which weighs less than a letter but they capture your credit/debit card info you see.

Numerous phone calls to stop debiting my account were unsuccessful and finally had to change my flipping bank account so they couldn't do it.  Unfortunately for me, this took me several months to figure out so this "free" pocket tool which is worth less than $5.00 cost me over $120.  I've seen where these people respond to other complainaints saying that they "openly tell customers" they are signing you up for this crap.  Well, I say hogwash on that because if it were so obvious - why are all these people complaining that it is anything but obvious. 

I told them to check their records and see if I'd ever accessed any of the stuff they'd signed me up for and return my money.  Nothing. 

The old saying of, "if it's too good to be true, it probably isn't" needs to be changed to "if it's too good to be true...it's a gigantic scam and run as fast as  you can the other way"  Not as catchy, but more accurate, especially as it comes to these schiesters.

This report was posted on Ripoff Report on 06/28/2016 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/survival-life/austin-texas-78735/survival-life-unsure-like-others-answered-ad-ordered-credit-card-style-pocket-tool-th-1313956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello Liz

AUTHOR: Brittany - (USA)

POSTED: Wednesday, June 29, 2016

I am so sorry that you were charged for our monthly membership. We do give our customers a trial to our membership when they order certain items from us and if the trial is not canceled after the 14 day period the membership does charge your account. We do inform our customers of any membership trials on their account when they make the purchase but I do apologize that you were charged unknowingly. If you could reach out to me at support@survivallife.com using the subject ATTN Brittany I would like to refund you for the membership charges. Please be sure to let me know if there is anything else that I can assist you with at that time as well. I look forward to speaking with you and I hope you have a great day!

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