Thoroughbred Auto Parts Took money, no part Gansevoort New York

If I had only come to this site before I ordered from them!

I ordered a set of wheels on 02/08/08. I was told that they would arrive in 5-7 business days. I also specifically asked if they came with center caps and the response was yes.

On 02/14/08 I received a voice mail message describing that my wheels WITHOUT center caps had been shipped (just now). I immediately returned the call stating that they were to have center caps. I was told it would be taken care of. I also questioned why the order was just shipping. I was told the order would indeed arrive within the 5-7 business days of order as promised. Of course, this didn't happen.

On 02/22/08 I called asking where my wheels were. I was told that it would be checked on and that I would receive a call back that day. No call back.

On 02/25/08 I called asking where my wheels were and for a tracking number. I was told I would receive a call back. No call back. My husband called on the same day. He was told that the wheels were in TN, yet we still could not be provided with a tracking number. I filed a complaint with the Better Business Bureau.

On today, 02/26/08, I called at 9:15 EST. I explained that I wanted a tracking number proving that the wheels had been shipped or my money back. I was told I would get a call back. I stated that if I had not received a return call by lunch, I would be calling again. It is now 11:43 EST. No call back. It is not that difficult to get a tracking number on an item if it has IN FACT BEEN SHIPPED.

This is what will happen...
I will
A. receive proof TODAY that my wheels have been shipped.
-or-
B. receive a FULL refund TODAY
-or-
C. contact the police department

The total cost charged was $550. Anything over $500 is a felony.

This is absolutely rediculous, and after reading all of the complaints on here, it is appauling that Thoroughbred Auto Parts is still in business.

Nicole
Lewisburg, Tennessee
U.S.A.