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Report: #455802

Complaint Review: Travelocity - Internet Nationwide

  • Submitted:
  • Updated:
  • Reported By: Baton Rouge Louisiana
  • Travelocity .travelocity.com Nationwide U.S.A.

Travelocity Tried to charge me for their mistake, failed to honor their slogan Internet

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Quickly: Booked online round-trip tickets; next morning realized I had selected the wrong departure time, but correct date, etc. Called within 24 hrs and spent an hour on the phone changing the return time departure. Prior to the trip (>24 hrs after phone call) printed E-Tickets to discover the agent had entered the wrong MONTH for return. Recieved the standard reply email about policies, etc. Called 888 #, spoke to two different agents. Absolutely unwilling to work with me or try to assist. Wanted to charge me more than the original tickets with no refund on the originals. My $700 trip was suddenly a $1,400 trip because agent entered wrong MONTH and I didn't discover it for a week or two. I was willing to negotiate for shared responsibility, but not an option. Frustrating!

Bill
Baton Rouge, Louisiana
U.S.A.

This report was posted on Ripoff Report on 05/27/2009 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocity/nationwide/travelocity-tried-to-charge-me-for-their-mistake-failed-to-honor-their-slogan-internet-455802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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