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Report: #1449851

Complaint Review: Verizon - Internet

  • Submitted:
  • Updated:
  • Reported By: james — canton United States
  • Verizon Internet United States

Verizon I fell for their promotion that you trade your phone in and they lied on the phone from the start then went to my local store where I talked with the rudest customer service people ever who said I could trade my phone in at the store but you had to do it online were the lady online said I would get 244 dollars for my phone that was in perfect shape not one scratch and the other one I new and told them it had issues no problem . Internet

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The problems come in is when they gave me nothing for the the phone that was perfect they said the screen was broken, a chip in case their story changed numerous times I said send both phones back oh they can't do that what a scam never ever will I use or tell my family or friends to use Verizon what a deceptive add campaign where as you have no recourse very sad company who is willing to loose thousands of dollars in business over 244 bucks they must pay their employees to screw you and not pay what they say they will these employees must have an incentive plan to not pay you for your phones what they are worth! Didn’t live up to phone trade in.

I fell for their promotion that you trade your phone in and they lied on the phone from the start then went to my local store where I talked with the rudest customer service people ever who said I could trade my phone in at the store but you had to do it online were the lady online said I would get 244 dollars for my phone that was in perfect shape not one scratch and the other one I new and told them it had issues no problem . The problems come in is when they gave me nothing for the the phone that was perfect they said the screen was broken, a chip in case their story changed numerous times I said send both phones back oh they can't do that what a scam never ever will I use or tell my family or friends to use Verizon what a deceptive add campaign where as you have no recourse very sad company who is willing to loose thousands of dollars in business over 244 bucks they must pay their employees to screw you and not pay what they say they will these employees must have an incentive plan to not pay you for your phones what they are worth!

This report was posted on Ripoff Report on 07/01/2018 07:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon/internet/verizon-i-fell-for-their-promotion-that-you-trade-your-phone-in-and-they-lied-on-the-phone-1449851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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