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Report: #649248

Complaint Review: VERIZON - Internet

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  • Reported By: Jennifer — Midway City California United States of America
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  • VERIZON Internet United States of America

VERIZON Verizon ISP DSL Verizon cheats their customers-Purposely disconnects your internet service and/or INTENTIANALLY reduce internet speeds Internet

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FIRST OFF:

WARNNING- DO NOT SIGN A CONTRACT WITH VERIZON INternet

1.  It started when I activated my Verizon internet service.  It was working great for a week and then that was when Verizon disconnected my internet service.  I called then and they arrived and told me i had bad phone lines(not true just a f***ing excuse), since it was working great the first week.  

2.  So my internet was reinstated and then a 3 weeks later the internet would constantly disconnect( I put up with it but after a few months my sister got sick of the UNRELIABILITY and so I called them again. They sent a technician and he said some bulls**t and miraculously the internet worked again.  After this I knew it was verizon that was cheating me and not the "old phone lines theory".

3. So after a year, there were some more interruptions; but not as bad as the first 6 months.  Finally just about a month ago, i was downloading some large files simultaneously overnight wheni discovered that i was totally disconnected by verizon again.  The next day I realised that my internet speed was only .27 Mbps our of what should be .8-1Mbps which is what i am supposedly paying for.  So I thought this was temporary and waited for 3 weeks and its still at .27 Mbps.  I called them up out of frustration.

4.  Another technician was sent and told me that VERIZON's New Internet Rules allowed them to lower my speed to a fraction of what I paid for if they see that you are downloading more than 4 large files at the same time, and keep me at that reduced speed.

5.  F*ck you Verizon sh*T, I'm changing my service to TimeWarner cable, which is 7x faster and only costs 35 dollars per month without contract!

This report was posted on Ripoff Report on 10/09/2010 04:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon/internet/verizon-verizon-isp-dsl-verizon-cheats-their-customers-purposely-disconnects-your-internet-649248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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