Verizon Verizon PROMOTION SCAMS AND HORRIBLE CUSTOMER SERVICE Dallas Nationwide

In January of 2008 I heard of a "promotion" Verizon had going on where if you sign up for their "bundle package" you would receive a Free 19" Plasma HDTV. I signed up for the bundle package...so I thought. I made an appointment for them to come set me up on January 10th but noone came. I called them and they said they hadn't seen that I even ordered their service. So I placed another order with another customer service representative at that time which was around January 14th. She said the order had been placed and they would come out and install my service on January 16th.

January 16th came and still noone had came to set up my service. Raging mad I called back in on the 16th of January to tell them noone had shown up. They again told me they didnt show an ordered had been placed.

I asked to speak with a supervisor and they told me to wait. A supervisor got on the line (from Texas) and I told her what was going on. She said she would get it taken care of and I told her I expected to have my service installed the next day, she told me there was no way this could happen.

I proceeded to tell her I wanted to be signed up for their promotional package, the "bundle package" so I could get the free tv and that I know it had to be the 15/2 internet speed and it was fine. She said ok that she had set me up on all of that and they would hook my service up in 2 days.

They did come to hook up my service but I still had problems. After the installation the tech couldnt get my verizon account to work (internet account). He called Fios Repair three times and noone knew what to do. He told me to call in the next day to agree to the "terms of service" and to get my internet account setup.

A week later I called in and spoke with a Fios Tech and he while on the phone with me walked me through each step in getting my internet account created as well as agreeing to the TOS.

This was in February, the first week of February. At the end of February I noticed I still hadnt received my postcard to fill out and send back for the TV. They told me in January that I would receive a postcard to fill out and send back 2-4 weeks after services were installed.

I called Verizon at the end of Feb. to tell them I hadnt received the postcard. They told me it looks like im not setup on the plan to even be eligible for the tv. They said there were 2 problems, 1st problem was that I wasnt on the correct internet speed and 2nd that I hadnt agreed to the TOS (which I had already done!).

I told them the superivsor Felicia in Texas said I was setup on that and that I had walked through agreeing to the TOS with a Fios Tech. They then said there was nothing they could do for me that I wasnt eligible. I asked to speak with a supervisor.

The supervisor got on the line, rude as can be, and told me the same thing, I wasnt eligible for them two reasons. I said I didnt want to hear that because it wasnt true and that I expected my tv. She said she could offer me another promotion, I then told her "I dont want to here about any other scams you have going on". She said it would be a $100 gift card, I said to where, she said, let me place you on hold. She then comes back and tells me that she could only give me a $100 credit on my next months bill. I tell her that she just said she could give me a $100 gift card..she said well in the system it read gift card but it is a credit. I told her I want the gift card she said there is no gift card, its a credit on the account.

I asked to speak with a manager, she said she had no way of connecting me to one nor could she give me their number. She said one could give me a call back within 24 hours garaunteed. I was raging but said fine. The name of the manager who was suppost to call me back was Lupe in Dallas, Tx. I waited 26 hours and hadnt received a call.

I then call back today and they said they showed a manager called my house three times and left messages....NOT TRUE! I never once received a call, and the manager trying to call wasnt even Lupe from Tx, it was someone from a call center in WA. I asked to be transferreed to them. Janice told me she would transfer me to them and so I waited.

Well after waiting another Rep comes on the line, she is from the disconnect department, I never asked to speak with anyone from the disconnect department, she was suppost to transfer me to the WA manager who tried calling me.

So I tell this Rep from the DC department that I want to speak with a manager. She puts one on the phone, this one is from CA. I tell her the whole process from step one until now. She tells me Im going to have to pay more money to get on the higher speed internet and I will also have to sign the TOS (that I had already signed by the way). If I do these two things she could send in an escalation and that skips the postcard being sent in and just has the tv sent to me directly in 8-10 weeks...(more waiting). I said okay lets just get thsi done. She said she placed the order but we were going to go on the line with a Fios Tech about signing the TOS.

A Tech then comes on the line, asks for my info, pulls up my account and it shows that no TOS are even available for my account...what is going on???

The manager tells him that she placed a new order b/c of my internet speed and asks him if the TOS will be available after this order goes through, he said it should and that I need to visit the website in 24 hours to try and sign the TOS again.

So...my point is....Verizon is a HUGE RIPOFF and they scam all the time. Their customer service is horrible and they have many many unsatisfactory records with the BBB. I wouldnt recommend them to anyone. The reps, supervisors, and managers are not there to help you and they wont help you.

You can never speak to anyone higher up than them, they say there is no way. So if you get ripped off, there is pretty much nothing you can do about it.

Tired_of_being_scammed
Fort Wayne, Indiana
U.S.A.

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