Report: #1407080

Complaint Review: Vivint Home Security - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shinnahb — New Orleans Louisiana USA
  • Vivint Home Security


Vivint Home Security Rip Off/Scammers Provo Nationwide

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This company is a complete rip off. My cameras are never working which the sales Rep told me I shouldn't have any problems. The cameras are broke more than they are working. I have to constantly call and complain for them to try to fix the problem. One day my door sensor was not working, so I called in and was told they would send a new sensor and have someone come out and check the system,BUT not without charging  a fee. That's correct you have to pay $45 for a technician to come out and fix their broken equipment I have had problems with this company from day, and then they lock you into a 6 year contract which is worst than a car loan. I was told to cancel I would have to buy the contract out which is now about $4000! Another bad experience I had with them was a week after the equipment was installed the front door camera stop working. They told me I could find my own electrician to come fix it, and they would reimburse me for the cost up to $200 or I can wait until they find someone to send. Well that never happened! It was a month later and I was still waiting on someone. Then one day the camera just started working. It's two years and that technician still never came out. They scammed me into thinking that I would have 24 hour service with no issues, and that someone would come right out if I did have issues, and it has been a nitemare becuase that was all lies. 

This report was posted on Ripoff Report on 10/18/2017 11:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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