Report: #1435215

Complaint Review: Vivint Home Security - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Bobbie — Rosharon Texas United States
  • Vivint Home Security 4931 and 4907 N 300 W Provo, Utah United States

Vivint Home Security Vivint Abuse of contracts Provo Utah

*Consumer Comment: Twisted

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Signed a 3 year contract and all equipment installed and free.  Can move to another address is we were to sell or move.  OK, but we had to move for work, and I wrote a letter that we would not be able to use the system and that the new home owners could not afford to use the system either.  That we did not need to move the equipment because we would be living in our RV for well over a year because of work.  All of this was put in writing.  They would not cancel our service and we were told we still had to pay almost a year of service. 

I questioned, how I can still have access to comaeras and door security and window security to a home that was sold to someone else?  I ask if I am still paying the service then I have the right to access the home security.  Luckily I am not a theif nor want to view the new owners home but I COULD.  I ask them how this is allowed.  I CONTROL THE SECURITY ON A HOME THAT SOMEONE ELSE HAS NOW PURCHASED.  I could not get an answer and if I have access to such how many others have control of a panel of security in a home they no longer live in?  I ask them, so if something happen to this home owner, do you feel you would be liable?  NO RESPONSE.  This truly was a concern for me........

I feel they should have some safe guards for this.  I feel they should give break in contract if home is sold for whatever reason.  I feel they should have answers for these questions when asked about the safety of new home owners. I sold this home to a very young couple that would never think to worry about such matters. 



This report was posted on Ripoff Report on 03/20/2018 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint-home-security/provo-utah-84604/vivint-home-security-vivint-abuse-of-contracts-provo-utah-1435215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Robert - (United States)

POSTED: Tuesday, March 20, 2018

Your logic couldn't be any more twisted if you were making pretzels.

First off, you got all of the equipment for free because you signed a contract for 3 years of service. The contract doesn't say it has to be used for that 3 years..it just says you have to make the payments for that time frame. Honestly, they don't care if you use it or not. You are actually lucky with some providers they don't allow you to take it with you.

Next, let's look at where you really went off the deep end. When you sell the house it is your responsibility to deactivate the security system, unless you have worked something out with the new buyer's to maintain it. Perhaps giving them all of the access codes that they can then change so you can't get in and have them pay for the remaining year of service. Who knows they may find that quite a comfort. If you don't do this and just keep access, YOU could actually run into serious civil and possible criminal issues. You try to take that to a judge and say.."Well I was paying for it so I have a right to use it" would end you up on the back side of a grey bar hotel room faster than you could say hello. As that would really be no different than you keeping a set of keys to their doors, and walking into the house in the middle of the night.

But your logic doesn't even make sense. No thief is going to go through putting in a security system, then put the house on the market and sell to an unsuspecting buyer, at the same time hoping that the new owners don't just remove the security system on the hopes that they may be able to break-in and steal their stuff.

I know criminals are stupid...but gees. It is no wonder they didn't give you a response, they probably were just speechless trying to figure out how you could even come up with something like that.

I feel they should give break in contract if home is sold for whatever reason.
- Then you should have brought that up BEFORE you bought the security system and signed the contract that stated otherwise.

I feel they should have answers for these questions when asked about the safety of new home owners
- And I feel they need to contact the new home owners and tell them that you intend to continue to use the system to invade their privacy.  Perhaps suggesting that they need to immediatly tear out all of the eqipment and throw it away because since it is part of the home, it is now their property to do with what they want.

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