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Report: #519682

Complaint Review: Watch Repairs USA - Rockville Centre New York

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  • Reported By: Mike — Alhambra California United States of America
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  • Watch Repairs USA 100 N. Centre Ave, Suite 304 Rockville Centre, New York United States of America

Watch Repairs USA Six Months, Two Repair Attempts and They Damaged the Watch in the Process Rockville Centre, New York

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A Google search for Krieger watch repair lists Watch Repairs USA at/near the top.  Their website lead me to believe they were an authorized repair company for Krieger.  I found out too late that they are not.  I first sent my watch to them in late April 2009.  WRU told me that the watch needed an overhaul at a cost of $150+ including a $12 shipping charge.  After multiple attempts to get an eta on when my watch would be fixed, WRU sent the watch back to me in late June letting me know the watch was overhauled and fixed.  When I received the watch it did not run.  WRU apologized and took the watch back for further repair.  After more frustration, they sent the watch back to me in October again claiming the watch had been fixed.  Again when I received the watch it did not run.  Further, the crown was sticking out and would not turn.  I contacted WRU and threatened them.  They refunded the repair cost but not the $12 shipping.  I contacted Krieger who informed me that WRU is not an authorized repair company.  Krieger said they had had numerous complaints about WRU.  I sent the watch to Krieger for repair.  They informed me that someone had replaced the original parts in the watch with the wrong, non Krieger parts.  As such, the repair would cost $300+.  Furthermore, they fixed the watch in a week and it is now working perfectly.  Watch Repairs USA is a ripoff.

This report was posted on Ripoff Report on 11/04/2009 05:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/watch-repairs-usa/rockville-centre-new-york-11570/watch-repairs-usa-six-months-two-repair-attempts-and-they-damaged-the-watch-in-the-proce-519682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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