Complaint Review: Westlake Financial
- Westlake Financial
PO Box 76809
Los Angeles, CA 90076, Select State/Province
- Phone: 1-888-893-7937
- Category: Loans
Westlake Financial Online payment system does not work, poor customer service Los Angeles California
*Author of original report: re-read my complaint
*Author of original report: I think Jim is just trying to antagonize.
*Consumer Comment: Questions
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Received NSF fees on payments I made, even though there was more than enough funds in my account. I cut and pasted my account numbers directly from my online statement, so I am positive there were no transcription errors in my account numbers. When I talked to the supervisor he said they "just don't" remove those charges from accounts even if their at fault! The past 2 months I have been trying to pay online with my debit card and they have been declining my payment.
I had 10 x the amount necessary in my account to cover the payment, and my bank has no record of them trying to debit my account. Its not that I can't afford the NSF fees, its the principle of what's right here. I am expecting that at some point a smart lawyer will file a class action lawsuit against these guys for their practices. I've seen other complaints about the same tactics by other consumers, and my suspicion is that they may be purposely doing this to milk consumers out of more money.
This report was posted on Ripoff Report on 01/28/2014 10:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/westlake-financial/los-angeles-ca-90076-select-stateprovince/westlake-financial-online-payment-system-does-not-work-poor-customer-service-los-angeles-1118996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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