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Report: #1302664

Complaint Review: YEXT - New York New York

  • Submitted:
  • Updated:
  • Reported By: Dean — Auburn Maine USA
  • YEXT 1 Madison Avenue 5th Floor New York, New York USA

YEXT YEXT stole $3000 from me through their partner program New York New York

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I'm not normally one to go to this length, but felt that this time was different.

I operate a company that builds websites and does SEO for other businesses. So I thought I was doing a good thing for my clients by getting them involved with a company called YEXT. BIG Mistake!!

YEXT specializes in getting your website listed on all of tghe major search sites so that people can find your business.

In dealing with YEXT it came time to renew my partnership with them. They had some issues charging my credit card at first for my partner account. After my partner account was renewed they went ahead and also charged me for locations that were not ready to be renewed to the tune of $2999. Their fee for my partner account was only $199.

Well.... then all the bad s**t started. I called them and politely asked them to credit back my card that had been used. They said that their system doesn't allow that. Being in business for myself for the last 35 years I knew that that was incorrect and that any business that operates a merchant account can reverse the charges.

After spending 4 or 5 hours and lots of arguing with (3) idiots at YEXT. I was told that I needed to maintain my partner account so that my clients positions weren't hurt in the search engines. I told them that I wanted to cancel my partnership YEXT and they told me that I couldn't as it would result in all of my clients accounts getting turned off from their platform.

They refuse to accept that I am the customer/partner and that I am right. They should have immediately refunded my money and sorted things out with me, but they again refused to do so. Again, they told me that it wasn't possible.

They forced me to submit a dispute against them through my credit card company (PayPal) and I am still waiting a positive response. Hopefully I will get PayPal to issue YEXT a chargeback for the full amount that YEXT stole from me.

My advice is not to deal with YEXT until they resolve this issue.

I'm not sure how they can be a public company and have so many Better Business Bureau complaints filed against them. I filed one myself as well and the BBB is working on it.

The CEO of this fraudulent business is Howard Lerman and his cohorts are Brian Distelburger, and Brent Metz. Hopefully their names will pop-up on the ripp-off report when folks search for their names.

88 Million a year is an awful lot of money to steal from people. I only wish that YEXT had done the right thing in my case. if they did. This posting wouldn't be required.

YEXT cleared out my bank account without telling me. Now I'm $3000 poorer than when I woke up this morning.

Shame on you YEXT for what I imagine you are doing to so many others that don't want to speak up for themselves!!

YEXT, you can send me back the funds that you stole from me yesterday and this rippoff report can all go away.

 

This report was posted on Ripoff Report on 04/29/2016 01:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yext/new-york-new-york-10100/yext-yext-stole-3000-from-me-through-their-partner-program-new-york-new-york-1302664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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